Arkus, Inc.

A Desk.com Review (It is Awesome) by Justin Edelstein — last modified Mar 07, 2012 08:03 AM — filed under: Customer Service, Salesforce.com, Blog, Desk.com, Social

A review of Desk.com which was launched as a Salesforce.com property at the end of January to boost mobile and social customer service in the cloud.

Located in Archive / 2012

Salesforce.com Service Enhancements in Summer 14 by Sylvia Cabral — last modified Jun 26, 2014 02:59 PM — filed under: Features, Customer Service, Blog, Service Cloud, Summer 14

This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most ...

Located in Archive / 2014

Customer Service 2.0 - Episode #233 of CloudFocus Weekly by Jason Atwood — last modified Nov 16, 2015 07:32 AM — filed under: Customer Service, CloudFocus Weekly

Back taking a look at the good, bad, and deadly sins of customer support with helpful tips and stories to tell.

Located in Archive / 2015

Summer 16 for Service Productivity by Peter White — last modified May 31, 2016 06:51 AM — filed under: Customer Service, Blog, Service Cloud, Summer 16, Release Notes

A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness

Located in Archive / 2016

Happy New Customers! by Scott Searle — last modified Jan 05, 2018 12:53 PM — filed under: Process Builder, Admin, Customer Service, Blog, Onboarding

Maintaining happy customers is an ongoing process for every organization, but you never get a second chance to make a good first impression.

Located in Archive / 2018

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