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Setting Knowledge Free Using Solutions

For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions ...

Social Circles

How I use different personas on social networks to reach and satisfy different audiences.

Summer '11 Release Notes - Rapid Reaction

As always Salesforce.com has a Summer release - here is a rapid reaction to the release notes.

Tame the Email Monster With These 3 Easy Tips

Sharing a few tips on email management that help take back control of the wild time-eating beast that it has become.

Tech Travel: Great Apps and Tech Gear to Help You Travel Like a Pro

A look some of the great gear and mobile applications that can help you reach the next level of travel.

Technology Review: fitbit, A Healthy New Years Resolution

A review of a wireless device just in time for your new years resolution that tracks how active you are throughout a day.

Ten Reasons to go to Dreamforce '11 - Revisted

Here is a look at the top 10 reasons to attend Dreamforce 2011.

Ten Years of Innovation

A look at one of my favorite Marc Benioff keynote lines and reflection on three ways that technology has changed in the last 10 years and how it has really ...

The Core is Heating Up

A look at five Ideas on the Salesforce IdeaExchange that are specific to the core.

The Top 7 Spring '11 Features Worth the Wait

While it seems like we just got through the Winter '11 release from Salesforce.com, here comes Spring '11 with a bucket full of enhancements. Here are the ...