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What is Omni-Channel for Salesforce?
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by
Holly Ryall
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published
Jul 09, 2016
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filed under:
Blog,
Service Cloud,
Summer 16,
Omni-Channel
Omni-Channel is a newer Salesforce feature released as a Beta in Summer ‘15 and GA as of the Winter ‘16 release. Let's check out all of the ways this can make your sales and support teams more efficient.
Located in
Archive
/
2016
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Summer 16 for Service Productivity
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by
Peter White
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published
May 31, 2016
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filed under:
Customer Service,
Blog,
Service Cloud,
Summer 16,
Release Notes
A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness
Located in
Archive
/
2016
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Spring 16 for Service
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by
Ashley Leifer
—
published
Feb 18, 2016
—
filed under:
Blog,
Service Cloud,
Spring 16
Spring ‘16 Salesforce Classic enhancements for Service Agents and Field Agents.
Located in
Archive
/
2016
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Salesforce Service Enhancements in Winter 16
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by
Sylvia Cabral
—
published
Oct 08, 2015
—
filed under:
Blog,
Winter 16,
Service Cloud,
Lightning Experience
It’s all about design and accessibility with the Service Cloud features in this Winter 16 release.
Located in
Archive
/
2015
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Salesforce Service Enhancements in Summer 15
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by
Sylvia Cabral
—
published
May 27, 2015
—
filed under:
Blog,
IdeaExchange,
Service Cloud,
Summer 15
Efficiency is the name of the game with the service cloud features in this Summer 15 release.
Located in
Archive
/
2015
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Salesforce.com Service Enhancements in Spring 15
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by
Sylvia Cabral
—
published
Jan 22, 2015
—
filed under:
Blog,
Service Cloud,
Spring 15
The Spring 15 release has, once again, delivered us some exciting enhancements to the Service Cloud features.
Located in
Archive
/
2015
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Salesforce.com Service Enhancements in Winter 15
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by
Sylvia Cabral
—
published
Sep 17, 2014
—
last modified
Sep 18, 2014 10:21 AM
—
filed under:
Blog,
Winter 15,
Service Cloud
It’s all about enhancing and refining the service cloud features in this Winter 15 release.
Located in
Archive
/
2014
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Salesforce.com Service Enhancements in Summer 14
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by
Sylvia Cabral
—
published
Jun 26, 2014
—
filed under:
Features,
Customer Service,
Blog,
Service Cloud,
Summer 14
This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most efficient support.
Located in
Archive
/
2014
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Salesforce.com Service Enhancements in Spring 14
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by
Sylvia Cabral
—
published
Jan 29, 2014
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last modified
Jan 30, 2014 06:47 AM
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filed under:
Features,
Blog,
Service Cloud,
Knowledge,
Spring 14
This Spring 14 Release has some super exciting Service Cloud features that are truly, as Marc Benioff highlighted in his keynote at Dreamforce, making it all about the customers.
Located in
Archive
/
2014
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Salesforce.com Service Enhancements in Winter 14
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by
Jason Atwood
—
published
Sep 27, 2013
—
filed under:
Blog,
Salesforce.com,
Service Cloud,
Winter 14
With the third installment of our Winter 14 release notes deep dive, we dig into the service side and some of the features that will make a splash.
Located in
Archive
/
2013