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What is Omni-Channel for Salesforce?
by Holly Ryall — published Jul 09, 2016 — filed under: , , ,
Omni-Channel is a newer Salesforce feature released as a Beta in Summer ‘15 and GA as of the Winter ‘16 release. Let's check out all of the ways this can make your sales and support teams more efficient.
Located in Archive / 2016
Summer 16 for Service Productivity
by Peter White — published May 31, 2016 — filed under: , , , ,
A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness
Located in Archive / 2016
Spring 16 for Service
by Ashley Leifer — published Feb 18, 2016 — filed under: , ,
Spring ‘16 Salesforce Classic enhancements for Service Agents and Field Agents.
Located in Archive / 2016
Salesforce Service Enhancements in Winter 16
by Sylvia Cabral — published Oct 08, 2015 — filed under: , , ,
It’s all about design and accessibility with the Service Cloud features in this Winter 16 release.
Located in Archive / 2015
Salesforce Service Enhancements in Summer 15
by Sylvia Cabral — published May 27, 2015 — filed under: , , ,
Efficiency is the name of the game with the service cloud features in this Summer 15 release.
Located in Archive / 2015
Salesforce.com Service Enhancements in Spring 15
by Sylvia Cabral — published Jan 22, 2015 — filed under: , ,
The Spring 15 release has, once again, delivered us some exciting enhancements to the Service Cloud features.
Located in Archive / 2015
Salesforce.com Service Enhancements in Winter 15
by Sylvia Cabral — published Sep 17, 2014 — last modified Sep 18, 2014 10:21 AM — filed under: , ,
It’s all about enhancing and refining the service cloud features in this Winter 15 release.
Located in Archive / 2014
Salesforce.com Service Enhancements in Summer 14
by Sylvia Cabral — published Jun 26, 2014 — filed under: , , , ,
This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most efficient support.
Located in Archive / 2014
Salesforce.com Service Enhancements in Spring 14
by Sylvia Cabral — published Jan 29, 2014 — last modified Jan 30, 2014 06:47 AM — filed under: , , , ,
This Spring 14 Release has some super exciting Service Cloud features that are truly, as Marc Benioff highlighted in his keynote at Dreamforce, making it all about the customers.
Located in Archive / 2014
Salesforce.com Service Enhancements in Winter 14
by Jason Atwood — published Sep 27, 2013 — filed under: , , ,
With the third installment of our Winter 14 release notes deep dive, we dig into the service side and some of the features that will make a splash.
Located in Archive / 2013