Careers at Arkus
Arkus is a Salesforce consulting partner based in New York City, with half of our team based here and half of our team remotely working across the country. Unlike other consulting firms, we place a large value on our clients success, from quickstarts with a few users to our larger, enterprise customers that have thousands of users. We don’t believe in staffing large teams or swapping resources, and we act as an extension of our client’s staff starting in the sales cycle, providing realistic expectations, advice, and occasionally being honest about our model not being the best fit for their organization to achieve success.
Our clients range from small businesses to Fortune 100 companies, and small nonprofits to large, multinational organizations seeking to improve how they serve their constituents. Many of our clients start the journey with Arkus and Salesforce as part of a quickstart, involving configuration, data migration, and AppExchange products. We guide them through a process of crawling before walking, and we work with them in later phases to customize their application with integrations and custom development. Our ultimate concern is providing the best end-product, and we do so through a trusted methodology.
What We Practice
Our project managers are involved early in the process, acting in a technical sales capacity, and define the scope for our proposals. Project managers are responsible for setting expectations around estimated hours to achieve success for the client, and we never scope to a budget, we trust our team’s assessment, and work with clients to reduce scope if our proposals are not aligned with their budgetary expectations.
Projects are lean and iterative, where projects are staffed accordingly to work on satisfying requirements. Our clients can expect to see changes to their Salesforce as early as a week from project kickoff. For custom development we use user stories that explain the user experience and technical considerations before starting work. We prefer simple solutions to complex ones, and will help our clients breakdown existing complexities from legacy systems or existing processes built in Salesforce.
Our goal is to make our clients successful and empower them to own their Salesforce instance. We achieve this by educating their team about the platform, discussing why and how we built our solutions, and placing them on a path for success with their implementation. We love having our clients stay with us for a next phase, but don’t lose sleep if they decide to build for themselves. All of this roots from our love for the Salesforce platforms and its nuances.
Why I Came Back by Roger Mitchell
Our fourth employee (and first non-founder) joined as an intern back in 2011, and continued to work as an associate throughout his final year of college from Miami. He joined us as a project manager and began to work on larger projects through 2013, and decided to join another Salesforce consulting firm, ultimately returning to us in 2015.
Why did you initially join Arkus?
I worked with the team in 2010, as they helped us build out Salesforce and a website while I was working at a startup. Like some startups, it didn’t pan out, but I was impressed with Salesforce from a technical perspective, and enjoyed working with Jason, Justin, and Larry.
What was it like to work as the first project manager?
It was an interesting journey, I had never managed projects and didn’t have a ton of experience. Being upfront and honest with clients, and seeking answers from the other people on the team made it possible to understand the driving factors behind my clients’ needs, and why they had systems work in specific ways.
Why did you decide to leave?
I wanted to see what it was like to work at a larger consulting firm, and work with larger customers. It was a great decision at the time, and was helpful to learn how other consulting firms work. The best benefit was learning about enterprise technologies and front-end development frameworks. In a bizarre way, I also realized how impactful the lean model is for clients (both for budget and work produced).
Why did you decide to rejoin?
I missed building for my clients, both configuration and integrations. I feel most comfortable and impactful with greater control over a project’s lifecycle, and being included as part of the sales process to help build and learn a client’s vision. All of the people at Arkus have a quality of efficiency and caring that was not possible for me to find at other organizations, and I knew I could continue to grow professionally at Arkus.
Benefits of Working at Arkus
We believe in an empowered employee, independent and responsible for the work they do, ultimately satisfying the client.
How to Join Arkus
If you would like to join our team, please send us an email to firstname.lastname@example.org. We’ll reach out to you to set up a phone interview. Depending upon each step in the process, you will likely have multiple phone interviews with senior leadership via phone, and then be asked to join us for a few hours in one of our offices for in-person interviews and a Salesforce functional assessment. We’re more than happy to answer any questions you may have, and look forward to receiving an email if you think you’re a good fit for our team.