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iPhone: The Clone Wars
by Larry Salvatoriello published Jan 19, 2011 last modified Jul 19, 2011 04:32 PM — filed under: , , ,
The iPhone is now available on the Verizon network. Here are some thoughts about how this might impact the marketplace and will it have a negative or positive effect on the service of both Verizon and AT&T.
Located in Archive / 2011
Transparent is the New Cool Tool in Customer Service
by Jason Atwood published Apr 04, 2011 last modified Aug 28, 2011 02:15 PM — filed under: , , , ,
In the last few months I have had more than a few customer service experiences and wanted to share some of the best and worst of what companies are doing today as well as point out how transparency can make it better for everyone.
Located in Archive / 2011