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March Browser Madness - Episode #35 of CloudFocus Weekly
by Jason Atwood published Mar 11, 2011 last modified Aug 26, 2011 03:40 PM — filed under: , , ,
Setting Knowledge Free with Solutions, a CloudForce NY racap, Apple streams, browsers galore and our app picks of the week.
Located in Archive / 2011
Setting Knowledge Free Using Solutions
by Justin Edelstein published Mar 07, 2011 last modified Aug 28, 2011 02:20 PM — filed under: , , , ,
For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions aren't even mentioned because the Knowledge product has taken over but Knowledge isn't free - so how can you use Solutions in a way that mimicks some of the Knowledge features and allows you to leverage your already existing investment in the Force.com platform?
Located in Archive / 2011