{{"error_type": "AttributeError"}}HTTP/1.1 200 OKServer: Zope/(2.13.26, python 2.7.14, linux2) ZServer/1.1 Date: Thu, 19 Sep 2019 21:23:40 GMT Content-Length: 39927 Content-Language: en-us Expires: Sat, 1 Jan 2000 00:00:00 GMT X-Ua-Compatible: IE=edge X-Frame-Options: SAMEORIGIN Content-Type: text/html;charset=utf-8 Arkus blog — Arkus, Inc.

Arkus blog

Your weekly dose of all things Salesforce. Stay on top of the latest, most relevant features, applications, and best practices.

Setting Knowledge Free Using Solutions

For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions aren't even mentioned because the Knowledge product has taken over but Knowledge isn't free - so how can you use Solutions in a way that mimicks some of the Knowledge features and allows you to leverage your already existing investment in the Force.com platform?
03/07/2011

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