HomeServe USA Case Study
HomeServe USA uses Salesforce.com to track call activity with clients and prospects but was having some reporting issues and wanted to get more out of the system. While adoption of the system was good due to the nature of the business they believed some features were being under-utilized.
Arkus worked with HomeServe USA to indentify the key business metrics and than built out a set of reports and dashboards to identify areas of strength and weaknesses to focus on. Arkus also trained the end users on the overall user of Salesforce.com, tips and tricks to help the adoption and usage patterns increase.