Just getting started? A Quickstart project gets you a quick path to success with Salesforce CRM. Timelines are typically 2-4 weeks with deliverables including Salesforce.com org setup, standard and custom object configuration, business process mapping, basic analytics, and training.
Using Salesforce.com’s world-class Service Cloud, we design solutions that improve customer service and gives visibility to all customer interactions across your front-office. Arkus has worked with some of the largest institutions in the world helping them not only setup a call center but help maintain it go forward.
- Trouble ticket and billing inquiry management
- Case escalation management
- Knowledgebase management
- Asset management
- Email-to-case integration
- Solution delivery