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Happy New Customers!

Maintaining happy customers is an ongoing process for every organization, but you never get a second chance to make a good first impression.

Tips to Prepare for Data Migration

If I could go back in time and tell myself a few tips to prepare for a data migration to Salesforce, I would. But since Salesforce has not invented a time ...

Salesforce Spring 18 Release Notes Rapid Reaction

It sure doesn’t feel like Spring in the Northeast, but Salesforce is moving forward regardless. Here’s a quick reaction blog post, with the hopes that it ...

Lightning Strikes Spring 18

Winter is here, which means Spring is on its way. What has Salesforce brought us in the Spring 18 release?

Cloud Computing Predictions for 2018

For the 8th year in a row, it is time to look deep into the crystal ball and make some cloudy predictions for 2018.

Salesforce Spring 18 Ideas Delivered

Salesforce again delivers on ideas from the Community in the Spring ‘18 release.

Punta Dreamin 2018 Recap

Had such a great time in the beautiful Punta del Este in Uruguay for a fantastic community event led by Aldo Fernandez. After attending this event, I can ...

Can You Automate This? Or, A Salesforce Admin’s Guide to Negotiating Business Process

Automation in Salesforce is great for well-defined processes, but what if you’re asked to automate something and find it to be less than well defined?

GTD® Weekly Review Tuneup for the New Year

Your GTD® Weekly Review practice could use a tune-up in the new year, here are some things to consider.

Preparing for Segmentation

You’re ready to speak to your prospects and customers one-to-one, and that means segmenting your audience...but where to start?