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Unorthodox Salesforce Email-to-Case
by Roger Mitchell published Jul 01, 2013 — filed under: , , ,
Focusing on an alternative and unorthodox use of Salesforce’s Email-to-Case feature, for logging emails sent to a distribution list.
Located in Archive / 2013
The State of Support - Episode #129 of CloudFocus Weekly
by Jason Atwood published Mar 15, 2013 last modified Dec 09, 2014 06:21 AM — filed under: , ,
Right after discussion taming the email monster we dive into a big discussion of support and all the different states of support. The good. The bad. The ugly.
Located in Archive / 2013