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March Browser Madness - Episode #35 of CloudFocus Weekly
by Jason Atwood published Mar 11, 2011 last modified Aug 26, 2011 03:40 PM — filed under: , , ,
Setting Knowledge Free with Solutions, a CloudForce NY racap, Apple streams, browsers galore and our app picks of the week.
Located in Archive / 2011
Salesforce.com Service Enhancements in Spring 14
by Sylvia Cabral published Jan 29, 2014 last modified Jan 30, 2014 06:47 AM — filed under: , , , ,
This Spring 14 Release has some super exciting Service Cloud features that are truly, as Marc Benioff highlighted in his keynote at Dreamforce, making it all about the customers.
Located in Archive / 2014
Setting Knowledge Free Using Solutions
by Justin Edelstein published Mar 07, 2011 last modified Aug 28, 2011 02:20 PM — filed under: , , , ,
For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions aren't even mentioned because the Knowledge product has taken over but Knowledge isn't free - so how can you use Solutions in a way that mimicks some of the Knowledge features and allows you to leverage your already existing investment in the Force.com platform?
Located in Archive / 2011