Pixel Imperfect - Episode #126 of CloudFocus Weekly

Machine transcript generated in 2026 from the episode audio (Whisper speech-to-text with automatic speaker separation). Speaker labels are automatic and may be wrong in places. Timestamps shown every few minutes.

00:10 Jason Atwood: This is the 126th episode of CloudFocus Weekly for the second to last week of February.

Guest: This episode is titled Pixel imperfect.

Justin Edelstein: You're clocked to be the experts. I'm your host Jason Atwood and joining me, The podcasting audience Friday afternoon Yeah, it's a tough afternoon nice afternoon. No tough. I mean what's wrong? Well,

Jason Atwood: Just tell me your problems. No Fridays are just long Fridays at the end of the week They are I am if I'm a battery I met

Justin Edelstein: 15% on the end of the day. I will be recharged. All right. You think they're gonna get to the million dollars for those who are listening who don't watch Gold Rush? You should watch Gold Rush? I don't know. We'll leave that to our Gold Rush podcast. I don't think they're gonna make it, but all right. I think they are, because I think,

Jason Atwood: It's only them that can make it, the the other two can't make it. So it has to be the Hoffman crew. But they've been pulling out 115 per.

Justin Edelstein: And it was hard to tell how many cleanouts they had left. They made it seem like they only had one, but it seemed like. There's two episodes in the last final, so I have them T-vowed. Oh, okay. All right, let's move on. Let's go. So we have some stuff. It's not cloudy. We have some stuff to talk about.

Jason Atwood: There are clouds in Alaska.

Justin Edelstein: CloudFocus Weekly. Oh, there's that in Alaska.

Guest: Yeah, so we have a blog post, a blog post of the week, which we will talk about.

Jason Atwood: Google, in a surprising move,... move releases two big pieces of hardware this week. We'll talk about that. And then we have some sort of, you know, why consumers don't like tweeting customer service and why you should ban internal emails.

Guest: We'll discuss both of those things and then we'll make our CloudFocus at Pick of the Week. I want to say that next week we're gonna go to

Jason Atwood: Salesforce is holding an event that's been publicized all over so I don't think it's like a private event anymore It was so now we are going we're gonna go to that next week. I think it's next Tuesday today So next podcast next week will be coming back and talking about that Yep, another Salesforce thing about the Mark Benioff keynote.

Justin Edelstein: Yes the new refreshed. Yes customer company Keynote.

Jason Atwood: So this week on blog.arcasinc.com, the podcast, the blog posts still after two years, I'm still doing the same thing, still doing it, me three almost, three years of podcasting, is how to report on, on Salesforce, notes and attachments. So this is a very, like, this is a how-to.

03:24 Justin Edelstein: Blog post. I like how-tos. Yep. I'm big on them. And this one's really about,

Jason Atwood: You know, as you know, if you're a Salesforce admin out there in the world or a prospect you should know, you cannot report on notes and attachments. They don't, there's no reporting mechanism for them. And a lot of people ask us, why should I put things into one or the other? Or how should I... you know, should I put things into notes, then I usually say, should I put meeting notes in notes, and I say, no, don't do that, because then you won't be able to report on it. You should put it into your,

Guest: Into the comments in the, on the activity,

Jason Atwood: But some people still wanna report on notes. This is a blog post about how to do it. I'm not really gonna go over how to do it, because it is a how to.

Justin Edelstein: It does involve a little bit of heavy lifting or there's some lifting some third-party tools It addresses an idea on the idea a exchange that has 12,500 points it's a lot porting on notes and attachments which was posted more than a year ago and Has quite a few you know 190 comments 1280 votes So never gonna happen And it's not even marked like under consideration or anything. Nope.

Guest: Not gonna happen. And there's reasons why. There's database reasons why.

Jason Atwood: It's just it's not... whatever. So anyway, this is a way to do it. You know, big picture. It's about putting it into a shadow object. It's just a lot of ways we get around a lot of things, but doing it sort of smartly. And keeping all your data... So, go read that, that's on blog.arcasync.com. So you can go read up on that and use the discuss or whatever and post something on the bottom if you like it and we'll make sure that the blog author will get back to you. I will make sure he does. The Vlog writer. Next up. Two big announcements from Google. I guess we can just combine them and talk about them. One is from something that they talked about a long time ago. One is sort of an update to something they've been doing.

Jason Atwood: So the first one is they've launched Project Glass, which is the wearable computer,

Guest: Which, you know, Sergey has been caught on the subways wearing.

Jason Atwood: They launched over, I think Google I.O. last year. They showed it off. The video. The video of them using it. There's been developer versions. But now it is sort of something you can go get.

Justin Edelstein: Or I guess pretty order. The website is so Google. It's just, I didn't even realize that this is a website. Like you go to it. What with three links? Google.com slash Glass slash Start. And it's just a big white page. Right. And you feel like you're on like an error screen almost.

Jason Atwood: And so Google how it how clean it is so it actually reminds me more of sort of Apple than Google But it

Justin Edelstein: It's totally built the website itself is totally built for a tablet like if you Click on some of the links and note the navigation how it just scrolls right downwards It's totally built for a tablet, which is interesting how websites are being architected.

06:37 Jason Atwood: So this is the first time we really get to see all the stuff you can do with it. And it's sort of a combination. Those don't know Google Glasses. Let me explain it. It's a wearable eyeglass, a computer in an eyeglass that you wear, and then puts a HUD. Oh, wow, HUD. Human something display. Wow, I don't know that one. Basically, you know, in front of your eye, so instead of seeing a screen, you're seeing it right in front of your eye in the glass. And then since wearable computer has things that it can do, so it can take videos,

Guest: It can take pictures,

Jason Atwood: It can tweet, it can do navigation, but it does this all in your eye, and then it has really a... ability to talk to it. So you can say, I think the command is go glass, or get glass, or glass, or hello glass, or something like that, and then it will pay attention to you, and you can say, take video, start video, take a picture, show me directions, and then it will both talk to you, because it's right above your ear anyway, and then it will both show you in your own little glass. So. I mean, from a concept, I mean, this. If you read any blogs or anything, wearable computers are like the thing. Like, you, wearable, that's it.

Guest: And as someone who has watches that talk to my iPhone, and stuff like that, and, you know, has K done this,

Jason Atwood: Sometimes I really love it, although I actually like wearing my real watch that I'm wearing now.

Guest: But the concept... I like.

Justin Edelstein: Can I ask you some questions? Sure, ask me questions to do I need an Android phone for this to work?

Jason Atwood: One of the things that's come out about it is that it will work with it We it will connect up to Bluetooth to your to your phone and you an internet connection somehow Yes, so my phone is done.

Justin Edelstein: It does your iPhone So there's like a Glass app or something. Something like that. Well, well no. It can just connect. Tether do it. Tether do it. So it just needs a... I can walk around with a my-fi in my pocket. Or your phone. Or my phone. And it looks like you say, okay Google.

Guest: It's okay Glass. Or okay Glass. Or okay Glass. Okay Glass. And then Google something for me. Right, you can Google it. do. things it can do a picture take a video

Justin Edelstein: I want one it's very cool I want one I just want one so I can have one I feel like this is and I'm usually the first one if this is an Apple product I would buy

Jason Atwood: It it's a Google product so I want version 2

Justin Edelstein: I want glass 2.0 it's a little big like it looks kind of clunky but I kind of want one I mean

Jason Atwood: The idea that this thing is then listening to and sort of it can get you and do stuff Pretty cool. Oh it can the last thing I think that's the coolest about it is it can show video to others of what you're looking at So you can say kind of like a video conference So you can say like I'd be do like a Google hangout or something kind of but I'm showing you You're seeing the video of what I'm looking at. I'm seeing your reaction to it as you look at it. Kind of like when you hold an iPad up. Because we both have them? No, because you might be, you might be other way, but you're seeing it through your, you know, you're seeing it on your computer at home, but you're seeing what I'm looking at.

09:47 Jason Atwood: So I turn my head, you're looking at me, and then I'm looking at a picture of you. I'm looking at the video of you coming back at me. So it's, I want one. It is pretty cool. I'm surprised you say that, because you're not usually one of them. Nah, but I'm in. I'm really intrigued by this. So right now, I think the only way you can get one is to like... You have to apply for it. You have to apply. And then you get chosen. Yeah, so I hit one up. I did a... I did a... What I would use it for. And so we'll see. I don't think I'll get chosen. But explorers will each need to reorder a glass explorer edition for $1,500 plus tax. Attend a special pickup experience. In person...

Jason Atwood: In New York, San Francisco, Washington. So again, I love this. It needs to be consumerized for me more. Oh yeah, it's clearly not ready. $1,500 is a lot for a...

Justin Edelstein: You know what you could buy for $1,500? Google Pixel. Yeah, Chromebook Pixel. Oh, wow. Chromebook Pixel's really trying to get you there. Yeah, it was good.

Jason Atwood: So that was the only thing they announced, which was the Pixel. It's called the Chromebook Pixel. and unlike the other Chromebooks, which I've kind of been eyeing and looking at, I was talking to someone in the office who owned an old Chromebook and who came in. He had like the original Chromebook. And he bought it and I'm like, why'd you buy that? We made fun of him. We said, I bet you can't work an entire day on it. We proved ourselves right. He couldn't because it was very, it's just, it's Chrome based, so it's only browser. It's the only things you can do in the Google Chrome browser. So now, but that was like a $300, $400 thing. They now release this Chromebook Pixel, which is in almost every spec. spec for spec like a MacBook Air.

Jason Atwood: So, you know, in terms of the processor and the RAM and the screen's a little bit different,. The size, the weight, the battery, the screen, right. It is, I mean, I read it. It's a top screen, right?

Guest: I read it, I didn't see it, test screen, did you? Yeah, I think so. Top screen display.

Jason Atwood: Okay, that's interesting. Solid state storage. Well yeah, but that's MacBook Air's, it's a solid state. So they almost all, except for when it came down to like, and I read the review and I read what, you know, the good, and the bad and the ugly on it. But where it kind of shows imperfection, that's the title, is that it runs Google Chrome. It's the OS. It's all about the OS. And a $1,300 device that runs a browser. A browser, and you can't do anything else without it. Oh, and the memory's limited.

Justin Edelstein: Well, it does have this pretty cool storage package. It comes with more Google storage like terabyte of Google Drive

Jason Atwood: Storage I guess But you could you could but you only have 32 gigabytes on your machine right not a lot I don't know

12:48 Justin Edelstein: How you like what are you storing up there because everything how do you listen or do or watch? but then it disappears. What? To where? To your 32. But where does it run in? Where does it run in?

Jason Atwood: Well, it's not running in anything. It has to be something that runs in a browser. Right. So I have a movie. Yeah, that runs in a browser. Quick time plugin. I guess. Everything does. If you think about it, you run videos, you run whatever.

Justin Edelstein: It's not the same experience still, running things in browsers as it is running things on a desktop. top.

Jason Atwood: I think they had a better, Google had Why do I need to know $1,000 of hardware to run the browser? I don't know. Like, I get why I need to know $1,000 of hardware as someone who, you know, as right now as I watch GarageBand chew up my processing power. Like, I know why I need a browser and I know why when I'm running parallel or why I need processor, why I'm running parallels or something like that. I can see my computer legitimately take a dip. So this thing You're running a browser. Why do I need all this? Why do I need another thousand dollars worth of hardware underneath my browser? I guess question. I don't know Yeah,

Justin Edelstein: I mean my my iPad mini runs a browser pretty well.

Jason Atwood: Yeah, I don't know. It's an interesting one This I was more intrigued by the original Chromebook because like a $300 device you have to have around you give it to your kid or a college student or you know you have a bunch of them sitting in your office so if we had an experience the other day one of the colleagues mac and books died or needed help help and they did it within the day but he still you know that was good like they fixed it within from from eight in the morning till five at night but you still need something I said, well, what happens if I've had a Google Chromebook sitting here and you just had? That'd be great. I could do an email, I could do... I couldn't have done any of the other stuff I was really working on.

Jason Atwood: So, that point we talked about, she just throw a Mac Mini around and, have it connected up one of these, so on and so forth. Anyway. So again, I'm interested, I have more things on marketing, but b why would you release them both at the same time? It always feels like, why don't you have them spaced out a little bit so they get a little traction? Because everybody's paying attention to one or the other. Next up, this one's an interesting one. We can talk about it because I do have an opinion on this, as I'm sure you do.

Guest: This is an article on ZDNet. Called consumers don't like tweeting customer service don't like using social media for customer service.

Jason Atwood: Sorry because I was don't like using media for customer service and It's interesting because more and more You know we see the Twitter things and all this sort of integration with customer service The reality is, and we do customer service for our apps, free apps, free customer service, and we set up Twitter on it, and the reality is I don't think people take to doing stuff, although I've tried it,

16:10 Guest: I feel like if you have an email, I'm going email first. Let me give some examples. All right, you go ahead.

Justin Edelstein: So. and I've used to, and Twitter in particular, to draw attention to issues that I've already raised through the quote unquote,------------------ of customer service. I've already had a phone call and they have a ticket in or something. I I I I I I I I It's the same at that point. But the already got this ticket open, fix it. It's the same at that point. But the already got this ticket open, fix it. and support for basic Salesforce Salesforce isn't the greatest. And using social media you actually get the wisdom of the community at large. So if you do ask force.force and then ask a simple question about why something isn't working or has anybody had this problem or that problem, you are gonna get an answer and it might not be from Salesforce, it might, it might not but it might be from somebody else who's just, you know, trolling through Askforce or if you go to the Salesforce Answers community which is a social space.

Justin Edelstein: Ask a question. You're liable to get an individual and useful to you than if you were to ask Salesforce support. Like these are basic things like, why is this formula not working? Or what feature do I need to turn on in order for this to work or that? Something's like completely busted and broken and you need someone to be on the back end and do something. hmm that's a different story I'll have to go through the traditional channels but but yeah I agree I find that I use I use Twitter

Guest: At support at all because Twitter I would never use Facebook first Twitter is public Twitter is probably like Twitter is really to be a bit of a J. E. R. K.

19:11 Jason Atwood: And be like same same as me I'm I'm now so frustrated because because I tried to go through the other channels I've done thisUTF-18 T it done with Verizon I've done it with T-V, I've done it with T-V Done with Delta, done with RCN. So I've gone to those places and said, and now a couple of them like RCN, Delta, AT&T, I think all actually tried to solve my issue on Twitter. But again, and I went, oh, and I think my wife used JetBlue once to kind of lambast. But what is so frustrating is, They always take it as this big win. Like, I see these come back, it's like, oh look, our Twitter is so good, our support is so good. And what I always say, and even Salesforce, Salesforce came back the other day and said, has your issue been resolved?

Jason Atwood: I'm like, no. The case was open for four days and no one responded. Sorry, that's the truth. So I love that they're on the Twitter. I just don't understand why they don't put the time. time. All the time and energy you're putting into answering my tweets, how about putting it into the case itself? Because I already gave you the case, and I shouldn't have to go say things on Twitter to get you to respond off Twitter, I guess the question is. And so, I know why it happens, because it makes them look bad, makes all the companies look bad if you're lambasting them on, in a public place, as opposed to that case where no one can pay attention, no one else can see it. But to me, that seems very, very backwards. words. And I know a lot of companies, I mentioned them by name before.

Jason Atwood: I mean, Rackspace has some of the most amazing support I've ever seen in my entire life. And I will talk about that on Twitter. But I don't need to go anywhere else. I put in a tick with them, they will answer within 11 minutes. I told you the one story where I put in them to go do something on my server. And not only did they answer in 11 minutes, they had done the work. logged in and done work in my server in 11 minutes flat. Yeah, they're very good As opposed to other places that it's four days later and it's a two day It's a two day business return around and it's four days later and I've got no response To me that's like what's broken in that I'm getting no response four days later Like don't tell me two days if it's gonna be four days.

Jason Atwood: So I feel like there's, again, I feel like they put all the new shiny money into the new, oh, we got this new Twitter command center. It's like, yeah, but you've left these other guys who are actually doing the real support with the cases, you left them understaffed and without the knowledge. And you've put it over here and you've almost taken, hey, let's take our best guys from support and put them over on Twitter. It's like, Put those guys back back so they can actually the cases because I rather them do it and I rather people so Consumers going to tradition like to go traditional. I know I rather do an email. I'd rather do a live chat Quick then then go on to Twitter and say something because usually I'm doing Twitter. It's my last resort You're shaking your head.

Jason Atwood: You're shaking my head. Head shake. I will tell you the Salesforce support stuff. We know we love and we say, but we've been hearing a lot of problems recently. I've been seeing a few of them. We had an issue the other day that we had to go at it from like... four different angles to get someone to pay attention to it.

22:14 Guest: Some of those angles aren't available to most people. That's true.

Jason Atwood: It is now a known issue with 12 votes. A known issue,

Justin Edelstein: And the status of my case is bug fix. Bug fix. Never seen this status before. Bug fix submitted. bug fix submitted. Never seen that status before.

Guest: Speaking of a new status. It was good to see it. Speaking of a new status.

Jason Atwood: There's nothing to do with any status or anything. This one actually just hit me the other day. I guess it came out this week. And when I saw the title, I thought, oh, that's interesting. Why you should ban your internal emails. And it's a blog post about using things, it's on boxfreet.com.au. And it's basically saying how, you know, with the use of things like Yammer and Chatter, why you should ban internal, you should, or could ban internal emails and get people to use the tools. Of which I immediately thought, oh, that's cool, they're tools like Chatter and Yammer. But then I think in the thing that I posted, a couple of people tweeted back, I said, Yeah,

Guest: Limit is good, but ban is no good.

Jason Atwood: And as we as a big chatter user, and we're also big into email, as most people in the world are, it's still like you don't replace one thing with the other. When the fax machine came out, We didn't all say, oh, it stopped calling and just faxed. I'm not gonna call my mother for her birthday. I'm gonna fax her now. I'm not gonna... you know, call in a reservation for a movie. I'm just gonna fax it. Like, one tool doesn't necessarily mean, or one communication method doesn't mean you replace the other one.

Guest: There's still usually, like faxes still have a purpose. Great one. You know what faxes are very good at? Tell me. Security.

Jason Atwood: You put a credit card number on a fax and you send it, it's a one-to-one relationship. There's no way it can be grabbed in the middle of the world and turned into something else. You send it by email, it can be. So like there's still a good use for faxing as I just sent in a couple contracts the other day So anyway, it's just interesting thoughts on banning email. I think it's I think it's an utterly ridiculous and Headline grabby.

Justin Edelstein: Oh, yeah, definitely you cannot ban email internally. It's silly You can't use chatter the way you use email. We talked about it a million times. There's no read state There's no where did I leave off? You could totally miss messages. The technology is coming along with the bookmarking and stuff like that, but if you're out of the office for a week, forget it. Like there's no way to know where you left off. You could totally miss very important information. There's character limits and how much you can type. Right. You know, What if I really need to- type something more than a thousand characters long.

Jason Atwood: There's also communication between two people. I can send you an email and you can send me an email. You can direct chatter.

Justin Edelstein: You can use that, you know, chatter messages.

Jason Atwood: I understand but if I, what's nice about email is if you send me an email and I want to bring in someone else, I can then bring in someone else and then you can send it back. But we can choose how much we bring into that. I can either forward the whole email or some of the email. Things like chatter and yammer, they don't allow you to sort of say what I'm going to bring them in on or not.

25:31 Justin Edelstein: Right. And if you want to bring in someone from the outside to the internal conversation, forget it. Because it's somewhere else.

Guest: So, nice headline.

Justin Edelstein: Not quite There yet, and what do I think we will ever get there email so entrenched and we came From the large company that shall remain nameless. I mean how many emails a day would you get? That were all internal hundreds hundreds just all internal and you might say well That's a waste of time and sure some of it is But a lot of it is that is the way that you communicate when you are a global company and you have to talk to people from around the world. And there's different time zones and there's different this and different that. And you get groups of 13 people working on the same thing. That's how it works. It's not a chatter group. It's an email. Sorry. Yeah. It was interesting.

Jason Atwood: Sometimes you don't need to replace a tool or to undo a tool because people don't know how to use it. So to me it's not like, oh well, we're having problems with email so let's replace it with yat, yammer or chatter. Well how about you just teach people how to use email? It's kind of like Salesforce. We've seen people come to us and say, oh well we're not getting adoption and Salesforce is not working for us. And you go and you look and no one's logged in and no one's done anything. And you're like, well... Maybe we should just do some training because maybe they don't know how to use it and I'll tell you I took the job at a company My first job out of

Guest: College after my year abroad

Jason Atwood: The first day and I was the IT guy and they sent me to a one day thing on how to use Microsoft Word How to use email how to use Excel I got out of it very quickly. I went there and I was like, yeah, I know more about email than you guys do. Like, I don't, you know, I set these things up. Like, don't teach me how to, I know the server. So they're like, yeah, you can go. But I was like, okay, well at least they're teaching people how to use email. Boy, they'd spend an hour saying, here's, here's best practices in email. Here's, here's a way to look at email. Here's a way to file email. Here's a way to folder it. Here's a way to deal with email, not just how to, not that you hit a reply button, but here's a way if you get an email and your BCCed or your CCed or when you're sending an email, what to do and not to do, how long email should be, what you should attach, what you should say in email, no more than an hour's worth of information.

Jason Atwood: I feel like the whole world could do a lot better by just a quick, simple email course. My first job out of college,

Justin Edelstein: When I was in college, they had a computers for business course that most people took. It was like a one-oh-something course. You took it when you were a freshman or a sophomore or something. and they taught you about email and PowerPoint and basically Microsoft the sweet sweet yeah not Outlook though see Outlook is its own beast that should be taught when you have to use Outlook because I remember my first job at a college you remember your first beer I remember my first beer I say beer on the podcast I could well last week I screwed up and said assets yes you did so i remember not knowing how to use outlook and people would send calendar invites and i did not understand them and like i would say to somebody like let's meet next week at like one o'clock yeah and i would not send them a calendar invite And at one o'clock we did not meet.

29:11 Justin Edelstein: And like it was one of those things, like nobody taught me how to use Outlook or calendaring. It doesn't have to be Outlook. Nowadays it's whatever, but just the principles around communication and the collaboration suite that you are given. It's not so much how I mean you're supposed to send someone a meeting invite when you agree on a time to meet. Like I just figured, oh I have a calendar here, I'll just put it on my calendar, they'll be smart enough to put it on their calendar. One of my favorite things,

Jason Atwood: And this is our rat hole productivity, one of my favorite things that the company that shall not be named was when people would just accept calendar events. You send them anything, maybe you accept them. But then you go look at their calendar, like if they're your boss or something, and you see that they had, in the same time period, they had like accepted three calendars events. So like one o'clock on Tuesday. You couldn't see what they were, but you could see that they were blocked three times. But you could see that, yeah, and you could see they accepted all of them.

Guest: Yeah, because you could see the colors. Now, so I was like, why are you accepting, you can't go to, you cannot physically be in three places at one time, so why are you even accepting?

Jason Atwood: And they'd be like, oh, because I just wanted my calendar. But you're not, you said, well, if this one, I was like,

Guest: You don't get calendaring. Because calendaring is, you can't go.

Jason Atwood: If you can't go, you can't go. You can't be in three meetings at the same time. Yeah, but that place was also about being in meetings. Right, well, most places are about being in meetings. It was like, you know, you were, you were.

Justin Edelstein: Important if you were at the meeting. So if you could get invited to three meetings at the same time and then just go to the most important one or bounce from one to the other. Oh, that's my worst. Because, hey, that's how you're important. You're at the meeting. I really think email. Sorry about anyone who's figured out this company. Yeah,

Jason Atwood: Email, email, email etiquette, email best practices, and how to deal with email. If those were three half hour courses that I could give every person in the world, I would be extremely, extremely happy. I think it would make us all much better. And then these other things would be great for collaboration where they aren't needed, but not banning email any time soon. I actually love email. I feel like we're in the golden age of email because most people actually deal with email pretty well nowadays. Yeah. I feel like 10 years ago it was bad. Like people would just not respond for days.

Justin Edelstein: There are still people that don't understand reply all. Versus reply? a. Like my mom's not very good at reply all.

Jason Atwood: She would just reply to one. Yeah. I had a case the other day where someone replied with a question. It was four of us arranging something. And someone replied with a question that was out of context of what the email said. And what I later had a conversation with that person because I was saying, you didn't read actually what was in the email. Because when you replied, you basically threw everybody off the trail because you replied by ignoring the factINGER.

32:27 Justin Edelstein: Reading email. You're throwing your wife under the bus right now. Pretty much.

Guest: Oh, it turned into a good 45 minute talk.

Jason Atwood: I wish I could have been a fly on the wall. Oh, I'm sure you and I have had similar talks. I really wish I could have been just sitting there on the couch. None of them were true and then do the whole thing off and it frustrated them whatever out of me. Mmm. All right I really wish I could have been there things that don't frustrate me.

Justin Edelstein: Just record those for now Hold on honey. Wait a second. Justin wants to see us have a discussion Put the Google Glass on

Jason Atwood: That I could I hope there's not a little light on the Google glasses. Yeah, that's it not recording It's like Big brother, but better. I just had a vision and the vision was not good. I don't even want to know. The Google Glass porn industry is going to be huge. It's its own little sect. Let's quit Arkus right now because Google Glass porn is going to become the next biggest, biggest

Justin Edelstein: No, we just started that as a subsidiary. That's horrible.

Guest: Google Glass porn. and this podcast just went off the rails. Do all Salesforce podcasts talk about Google? Only the best. Only the good ones. All right.

Jason Atwood: Speaking of things, why don't you make a CloudFocus app pick of the week? All right. I'm surprised you're picking this like now. Why? It just came out a week ago. Okay, there's been many of these this is the official is the official one they've wow welcome to the

Justin Edelstein: 2010 welcome to the app store This is a company that while I love them very much. They do what they do and they do it well And they do it's what they do. Yeah, okay. All right, go base camp is now available on the iOS, on the iPhone. So I have a couple of hair darkest. We are agnostic to our clients preferences for how they, to some extent, like what they use for collaboration. Hey, if you want to collaborate in a chatter group in your org, fine. If you want to collaborate in a Google Doc, fine. If you want to just- email back and forth? Fine. Some of them use Basecamp and they set us up as users in their Basecamp projects and that's how they want to communicate. And I love our clients.

Justin Edelstein: And I love our clients too. I hate these terms. Basecamp has its... I don't hate Basecamp. It's a glorified... To me it's like... It's a glorified email group. It's a glorified email with... yeah. And like a forum. And then it has some to-dos and a calendar. that that's it to me there's got to be more to it but I don't think there is but whatever yeah are a couple of our clients get it and I'm in a couple of projects right so I was it was brought to my attention that this came out very recently and it is free for the app, at least. I don't know how much Basecamp costs, cause I don't pay for it. They just invite me into their projects.

35:54 Jason Atwood: Yeah, it's free to invite people to use. You pay, it's one of the nice things actually about Basecamp is that, so if you don't know Basecamp, Basecamp is a product management, project management light. collaboration environment. So it's meant for tasks, calendar to do, milestones, comments, files. Well one of the nice things about it, I used to have, base camp account, I used to run projects out of it, is that you as the person who pays for it, you can, it's basically unlimited, you can invite as many people in. So these people aren't paying for me. They're not paying for you. All right, cool.

Justin Edelstein: Well that's good, at least they're not, you know, paying for me to get into their base camp. I thought they were, but... that's good they're not so anyway there's a mobile version now and it's got you know pretty much all the things that the that the that you would see in the browser you just open it up on your phone you click into the project because you know it recognizes via your login which project you want, you click into the project and you see all the messages and the to do's and Can reply and do all that stuff and it's nice to have it's nice to have it on the mobile cuz a lot of the times you know you get this email from Basecamp right and like to reply to it like there's no context because it doesn't have the whole thread it just has that comment yeah so I want to see like all the ones that you know happened before so that I can comment with some sort of context in mind And it's nice to be able to be like, oh, you know what?

Justin Edelstein: I'll pop into it instead of looking in my mail app on the phone, I'll just jump into the actual Basecamp app and do the work there. So it's now available. Go grab it. Kind of funny. 97% customer recommended. They put that on their own website.

Jason Atwood: Kind of funny. So I mean, again, I've been a Basecamp user for four or five years now. We've read the. the book is not rework rework ever in the couple.. but yes rework jason free right.. thirty seven signals else to do higher i'd say serum serum

Justin Edelstein: Products so so you can find this at base camp dot com slash mobile great and they also i mean this is for the ios so you can get in the app store And then there's, you know, no iPhone, no problem. You can use it on the browser, on those other Windows phones,

Jason Atwood: Android Android. They have a good, because for a while, a while there was an API and they let a lot of developers, so I owned a couple of the ones that other developers developed. This one's theirs.

Guest: Yeah, so they, that's good. I'm picking theirs. Good. I'm picking something that,

Jason Atwood: I'm Hicking a little bit off the trail because I don't usually pick things that are sort of beta. But I'm picking something because I signed up for something six months ago and I finally got the invite. And so I've been using it the last couple days and so I'm gonna pick it. So remember when I talked about Aero TV? Remember I talked about Aero TV? Absolutely and I laughed at you. Yes and I made a pic of it and I actually signed up. I was in there beta for like... a year and a half and then I actually, I think I paid for it. I paid for a year of Aero TV.

39:05 Guest: You still have it, right? I still have it. How, often do you use it?

Jason Atwood: I use it like so infrequently but whenever I use it I'm so happy I have it. It's like when I need to have that second TV. Look at insurance. It kind of is. And it was like 80 bucks for the year. So like once I paid for it, I've just forgotten about it. But then whenever I'm using it, I don't have to go.

Guest: Because that's the thing is when you want to use it, you're like, Oh, I want that. Oh, this is going to bring me down a rat hole. Yeah, pretty much. But anyway, when you get into your pick, I'm going to ask you a question. OK, so let's just talk about arrow TV is because it's very cool.

Jason Atwood: What they did is they put a whole bunch of little tiny they created a whole bunch of little tiny transceivers trans. Trans, receptors, receptors, antennas, HD antennas, and to get around the law that you can't rebroadcast TV, public TV, they put them in New York and then you basically rent them. So I have a tiny one, has two HD receivers and antennas, and I can then, let's see how to explain this, I can then tune into those using... you know, a device. So either iPad, iPhone, computer, and I can, and it has DVR-ing, so it has 40 hours of DVR, and I can tune in, watch live TV, or things I've recorded before. And I can do it from anywhere, because it's sort of, it's in the cloud. And it's actually hosted in New York City, and they're building out the rest of the country.

Jason Atwood: They got sued, they won the lawsuit. Interesting. So another company has picked up. So that wasn't my pick. I picked that a long time ago. Another couple has picked up saying, we can do one better. Because the limitation of that was whatever's over the air. So HD.

Justin Edelstein: That's why I wasn't so interested. Because you like the things I want to watch. I don't care about CBS or NBC or ABC.

Guest: We do for two purposes.

Jason Atwood: Well yeah. One is. One is football and the other is like community and things like that. There might be shows that you wet their shows But I don't need this extra service.

Justin Edelstein: I have cable and I can Tevo up to four Channels at a time. So I don't I don't need this thing.

Jason Atwood: So obviously you can watch it anywhere not just at home You had a sling box one point I did have a sling box that way back. That was really cool. So Up comes a new service called Nimble TV. I signed up for the beta, I actually forgot about it. I got the invite the other day. Welcome. I can't wait for my invite. Sign up. And so what Nimble TV is, is the same concept, except for you're now subscribing to a cable service somewhere. In fact, it looks like mine's from Austin, Texas, because it has Austin Community. It asks you where.

Guest: Didn't ask me. In your settings,

Justin Edelstein: I now have a profile. I don't have an account though.

Jason Atwood: Well, let me go ahead and ask you a question. But anyway, you sign up for it. It's beta. They haven't really talked about the pricing yet. We don't really know what it is. But in essence, it's what Aero TV is, but you can watch it anywhere. It's the shift. from anywhere you want,

Guest: And it's then full cable.

Jason Atwood: So, all these HD channels like History,

42:07 Guest: ESPN, and then full DVRing.

Jason Atwood: So, if you wanted to watch SportsCenter, but not be anywhere that you have a cable, or if you wanted to watch, you know, record a whole bunch of stuff, but then sort of, it's sort of, they're calling it like a DVR in the cloud. A lot of ways that's what it is. You can watch TV. You can stream it to yourself stream to many devices It works.

Guest: It's just a way of airplay It does airplay I tried that yesterday.

Jason Atwood: It's anyway. I got it. I signed up for you had to give your credit card to be in the beta They Whatever, I don't even care.

Guest: So I signed up for it, and I was using last night. Whatever, here's the Arkus card. Yeah, here's the Arkus card.

Jason Atwood: And it's kind of interesting. So it literally, it's a nice interface. It kind of makes it, again, it's all web. It's not an app. It's not an app. It's not an app. And you basically run it through your browser and you can watch TV both live, and I've recorded a couple things. I haven't tried the DVR going back. And it streams it to you. You gotta have a good connection, otherwise it'll catch up. But I watched like an hour and a half of ESPN yesterday just to see it sitting next to me on my iPad mini, sitting next to what I was doing stuff, and just watching ESPN and seeing like, does it keep up? Does it stop? And I had like a good hour and a half of just good TV, a little, turned my iPad mini into a full cable TV,

Guest: Which is kind of cool. Yeah. So questions.

Justin Edelstein: Well, I was actually going to go down a rat hole at the end of the podcast. So if you don't want to listen to the rat hole, you can see it. See you later. Yeah. And it's about streaming television and and and whatnot. Have you heard of the show? House cards? Yes, I have. Have you started watching it? No, I've heard of it. So this is the second. show. I'm gonna watch it eventually and I found it interesting that Like I was asking the little lady she's into these things like you know She wants to watch it too, and I was like I wonder like on its release date Yeah,

Jason Atwood: What is released? We asked this question you asked this question the last time you like series It was awesome the whole series whole series

Justin Edelstein: I was like I went to Klaue so I said go it's out we could watch it Should we start watching it and I go and I'm like you know what we don't have to start watching it because the Series is out. We can kind of watch it whenever we want like I Would I wanted the whole. Series that way I can if I really like it I can just power through it as opposed to having to wait A Week and then another week.

Guest: To watch TV anymore.

Justin Edelstein: Don't watch TV live anymore. I've got a friend who's kind of like a Luddite in this respect because you know we were chatting- Bar is pretty like the hangout He's like, I don't do that. I can't keep up with all the things I watch. I can watch something that isn't on now. Why do you have to like there doesn't exist? Well I just think there. and, I the,I I have. R,,

46:39 Jason Atwood: Better than movies. I find the Duck Dynasty very interesting. should have children.

Justin Edelstein: All that along the way. And the fact that you can watch it anywhere, at any time. Just put it off and sling it somewhere and stream it somewhere. And it's really great. And now with the apps. And you could. Airplay it to your TV like I did that with HBO go the other day. Yeah Pulled up something on my phone and boom now. It's playing an HD on a 42 inch screen I'm like, oh wow, this is really good. I can't wait to watch Band of Brothers Hope it was great. Yeah, I'm gonna watch it now because now- now I can watch it. I'm a big TV Yeah, I'm just gonna airplay it for my phone up to up to the TV.

Jason Atwood: But I will say someone, I was talking to someone the other day and I don't know how we got into a TV rat hole. Yeah, it happens. Yeah, it happens. You can turn this off now. Turn it off. We're done. At the end, I'm just going to give you the Salesforce tips that I'll save you a million dollars. But you can turn, turn off now. Coupons. But there was someone was saying that they still had to watch something. I think it was Walking Dead. They still had to watch it week to week. I like watching Walking Dead.

Guest: Because they, because at the office,

Jason Atwood: People still talked about it. I was like I have not heard of that in like five years Nobody, I know would even remotely say to me.

Justin Edelstein: What's going on you ask first it is yeah, where are you know etiquette? Yeah, it's it's television etiquette to hey Where are you in the season right or have you started this season? Oh you haven't okay forget it, right? You know did you watch it last night our partner who shall? Remain nameless although I think we named him already we just finished season 3 of The Wire. And as you know, I've seen the whole- I've watched the whole series about 8 times. 250 hours watching the Wire over and over again. Sounds like a blog post. Anyway, he just finished season 3. So I can now talk to him about things that happened in season 3. And he's just keeping me abreast of where he's at. And he's back. He's back into Hooked on it.

Justin Edelstein: And now that you can Airplay it from his... phone to his TV he's been watching it more and more and more so right because now he can watch it right with HBO Go. Yeah it's it's an amazing thing I will say and anyone who hasn't watched The Wire like four or five times is just not there's something

Jason Atwood: Wrong with the I keep a list because everybody mentioned these things I keep a list in every note of TV shows the people mentioned to me that I'm Like I need to watch and I put on that list when someone says hey you gotta watch this I wait to like the third time It's like say oh, you know You know someone else says you have to watch them like alright I go put it on the list and then when the wife and I are sitting around thinking relent to watch next for like you know like right now justified is halfway through the season so we're not watching it because we're waiting for it to finish. I'm keeping up week two week on Justified. Vikings hasn't started yet and Game of Thrones hasn't started yet so we're like we have this like area like what should we watch now and so then I go to my list I'm like oh the latest have the latest season of HBO on HBO this should be an HBO should sponsor HBO now.

50:01 Jason Atwood: Of a Boredock Empire, which is the season three is watching, we're watching it now in like a little period of time. It is great, it is absolutely great. I love it, I love TV now. I love everything streaming, new TV going bring me back. Now you can record all this stuff, and I saw him try it. Again, I think this would be more of those who want to cut the cord. You really want to cut the cord with your cable. This might be a $, $ a $30 or whatever, but then you can literally get the, the thing you couldn't get before, which was live ESPN. You can now get that and put it on your TV.

Justin Edelstein: So this is a cord cutter, right? This could be... Yeah, this is better than... Because there's the app. There's the watch ESPN app. Right. And I used to be able to use it because my old... the provider was a part of it and now I can't use it. And that really bothered me.

Jason Atwood: And this now you can. All right, so we'll move off to other things. Whew, that's a lot. That's a pick of the week. So Nimble TV for free, sign up for the beta. Well it's free now, but I'm sure it'll be paid. Or there'll be, and then it'll go away. But it's coming we're busting through here So remember to go to blog that our consent comm read all the blog posts and all the podcasts remember to go to iTunes Subscribe remember to follow us at just Edelstein and Jason M Atwood as well as Arca sync both on Twitter and Facebook We're in the Dreamforce portal which dream forces we've been hearing some dream force rumors coming up. So that's cool It's still it's gonna happen November next year. We'll be there And until next week, we're back with another podcast, CloudFocus Weekly.

Jason Atwood: And as always, right before then, we'll have to say, enjoy those cloudy days. Thanks.

Justin Edelstein: Thanks for watching!