Downtime Abbey - Episode #243 of CloudFocus Weekly

Machine transcript generated in 2026 from the episode audio (Whisper speech-to-text with automatic speaker separation). Speaker labels are automatic and may be wrong in places. Timestamps shown every few minutes.

00:10 Jason Atwood: This is the 243rd episode of CloudFocus Weekly for the second week of May 2016. This episode is titled Downtime Time. CloudFocus Weekly is brought to you by Clone This User. Clone an existing Salesforce user with a click of a button by the desktop with a click of a...

Justin Edelstein: Thumb on the Salesforce 1 mobile.

Jason Atwood: I'm gonna count it. It's almost like I just had some downtime... Oh. glared. Available for free on the AppExchange or go to CloneThisUser.com. That is CloneThisUser.com. That is CloneThisUser.com. I'm your host Jason Atwood and joining me is co-host 243 times in a row. Wish this episode had had like a 14 in there somewhere, like a one or four. It would be nice, but it didn't. Justin, how are you doing?

Justin Edelstein: I'm good. In reality, you could have just published it tomorrow and it could have been published on May 14th. On May 14th. Right. Yeah, we'll get into that. M.A. 14.

Jason Atwood: M.A. 14. May 14. It's gonna be May. No? You don't know the meme? That's bad news. All right, so first I'm gonna tell you what we're not talking about this week.

Justin Edelstein: What are we not talking about? Summer 16. Yeah, we're not. Not talking about summer 16. Summer 16 is... Yeah, we're gonna wait. We're gonna wait for that one.

Jason Atwood: Too much. Sorry, I said the mic too much stuff going on so we have we have a three blog ketchup because now the blogging is getting Insane so you have not been to blog that our sink comm recently go check it out as we're pushing one or two a week Sometimes three a week, so we'll cover a couple of a once I've been passed by, bye Then we'll go Listen. People want to do their homework. You were almost going to say something else. I love it. And you caught yourself. Got it. All right. So let's start off with the first. A few weeks ago using templates to build Salesforce communities.

Justin Edelstein: So yeah, that happened. Let's keep going. I don't know.

Jason Atwood: Great stuff. All right. Well, we'll give. Three minutes each. Let's give some love to the people who write the blog. Ashley Lifer, who wrote this a couple weeks ago. So this is really about all the new templates, right? So in Salesforce communities, you used to have to sort of hand build. They came with a crappy Salesforce, I guess, template,

Justin Edelstein: The crappy Salesforce look and feel. Well, that is called Visualforce and tabs right now. When you create a community, it asks you. what kind of community template you want to use and there are five types. So there's the three kind of pre-built templates that are out of the box and are for primarily used for customer service applications. Two of which Koaw and Kokua are more... Thanks for the naming, convention guys. Well, it's Hawaiian. So I think those are Hawaiian words. So those are more for knowledge and cases and self-service. Right. Appally. which- which a little bit more in terms of like standard objects like accounts contacts and custom objects things of that nature. I think this would technically be the Template that you would use if you were building a partner community, right?

04:06 Justin Edelstein: But you can definitely do like a customer.

Jason Atwood: I mean it would have been terrible if they just named them what they like Partner template success template knowledge template well They explain it when you

Justin Edelstein: Go in it says like this will do this this one the nav is on the left This one the nav is on the top anyway They're actually really good implementations of Custom lightning Apps because they're all built-in lightning. Well that's the most, that's the best part of it is that that's the lightning. That's the for the wind moment is they're totally lightning. So they're just lightning components that snap together in. You could build pages, custom pages that are linked to from other pages, from navigation, wherever. You can also have custom detail layouts, create. Like when you want to create a new record, you use an action. So it's totally lightning eyes. It's a lot of drag and drop. by the way, the other two templates is one is the, you know, the visual force slash tabs.

Justin Edelstein: So just, you could just roll out. It just looks like sales force, right? Or you can visual force it up and make it look like anything. And the other one is just an app launcher community. So Right.

Jason Atwood: This is my single launching pad for lots of stuff. It feels like this is the end result of many iterations of Salesforce sites and things like that. Yeah, it's the site builder.

Justin Edelstein: That they used to have for like site.com that doesn't exist, but that's what this is. It's like the community manager or the community builder is basically the site builder.

Jason Atwood: I heard site.com was on NA14.

Justin Edelstein: If you were on NA14, you were running a site. That's for another moment during this podcast. So anyway, though, the cool part is that out of the box, you're getting this really... nice snap together lightning experience that is extremely responsive and pretty simple to throw together something useful and not such a long period of time.

Jason Atwood: Read up about that at blog.arkasync.com using templates to build Salesforce communities. Moving on. Moving right away. So we did a last year we did our first... And this year, I guess we did another.

Justin Edelstein: And I'll be our second. That's our second.

Jason Atwood: Our Arkus pro bono day. We're going to name them by the we're going to do it. Everybody else in the world does them. Do them by calling this spring. This was a spring spring. We might do another one. Spring pro bono day. Anyway, not not to say about this because it's a little self-promotional, but we ran a we sponsored this podcast. We promote. Yeah, we're all in a tiny little bit. But this was a write-up about the event by Shannon Carabetta,

Justin Edelstein: Who is, you see I just went for it. A new blogger. She just went for it, straight out, didn't even try. Don't even know if that's how you say her last name. We needed John Smith. Or Jane Smith. how Shannon pronounces her last name. We're gonna find out in about two days.

07:08 Jason Atwood: So anyway, the blog post is about how we did the Spring 16 version of our PronoProno Day where we invite a lot of... local non-profits to come in and basically do, I mean, I like to call it the Miniest Dreamforce ever.

Justin Edelstein: And it's a half a day un-conference. Can we use the word on conference? No, that's terrible. We do two sessions. Two sessions. They're structured. And then we have food. We have food. We have a bunch of... Folks who work at Arca's just huddled around in rooms Rums that people can go into and Bring their laptops and ask questions and get answers. Yeah, it's awesome. So read up on that blog Arca's Inc.

Jason Atwood: Com Lastly we have a total so once in a while. We'll just take a Take a left path. We'll take a left turn. We'll do a 180. So Holly Ryle Ryle no, I think it's Ryle Ryle Ryle Ryle Ryle Royal Royal it's She'll let us know. Or maybe not.

Justin Edelstein: They let us know, Ollie. Or don't listen to the podcast.

Jason Atwood: Whatever. Thank you. So, this one's called Chrome Extensions for the Wind. So, she put together a bunch, one, two, three, four, five, of her favorite Chrome extensions. You know, Chrome's big in our life. We use Chrome. I actually just, I went back and started up some old browsers because I want to see, I just want to see where they are. So I looked at Opera. I was like, oh, no, actually Opera's pretty good. It's amazing how these... Why are you doing this stuff? What is,

Justin Edelstein: What drives you to just go open Opera?

Jason Atwood: Because I read a news story that they came out with a feature which is not actually on OSX yet, which I was the bummer. but a feature that would go into low power mode. So it would use much less power and give you almost two more hours on your laptop because it would use so much less power. I find that both Safari and Chrome hogs. Yeah, sometimes you open that, I mean, it's great on OS X, you can look and it'll tell you what, like right now, GarageBand, Duh, and Google Chrome are using a significant amount of energy. So the idea is you have If you're doing a long flight or want to have your laptop open for long hours, you don't want to carry the brick, you would use a browser that was built for using a little bit of energy.

Jason Atwood: So that's why I looked at it. I was like, okay.

Justin Edelstein: Anyway, Chrome is right now using the most energy followed by Time Machine of all things. That's funny you have Time Machine going. It's preparing a backup. Preparing a backup. Yep.

Jason Atwood: So anyway, there's a couple in here and I thought what the, her favorite, which she admits to, she couldn't live without now, it's called Grammarly, which is a one that goes into Chrome and basically, just like most things, check your spelling, this will check your grammar as you type into text boxes. And I think that's actually pretty cool. The only thing I don't like about extensions is I use a lot of browsers and I don't like extensions that are not in every browser because- Cross browser pollination of extensions. Because then I don't feel like, I just don't feel like I'm, I don't wanna think, I don't wanna have to think like, oh, I'm in this browser so I gotta do this.

10:34 Justin Edelstein: I remember when these things started in Firefox and it was like the coolest thing ever. Yeah.

Jason Atwood: She also has one for the Salesforce Enhanced Formula Generator. That one sounds awesome. It's pretty cool. I feel like I should probably just have that one. You probably should have that one. I don't know why I don't. You should have it. You should. Click on the link. I'll maybe do that later. Alright, so go read that on blog.markasink.com. And that is our blog. Catch up.

Justin Edelstein: We used to do this weekly. We used to have one blog post.

Jason Atwood: Oh wait. Are you calling us out? Yes, I am. Listen, if we do want to be a week. We're about to go Super Neg,

Justin Edelstein: So I may as well do a little on Neg on Ourselves. Self-deprecation first. Well, the first, we're not going, who says we're going with Super Neg?

Jason Atwood: The first catch up is funny because this one is from a long time ago, one of our most popular podcast episodes called NGO Disconnect. And it was about how the NGO Connect product, which, a little history for those of you who don't know, and if I mess this up, Justin, jump right in, tell everybody that I'm wrong. But it, you're wrong. It's a third party product that Salesforce kind of brought into its fold, billed as one of their own things. Wrong. Well, meaning they. They billed. Yes, like they. Not billed.

Justin Edelstein: Like. Yes, yeah incorrect word Why don't you blow your nose and I'll keep I'll go with it. So The Salesforce at the time foundation and it's currently called Salesforce.org or gotta rebrand that and salesforce.org decided that they needed a a higher end or enterprise class competitor to Razor's Edge. Right. I mean really just straight up Razor's Edge for fundraising and development departments at larger NGOs and eventually... rolled into something called Advancement Connect which was for the higher ed space. Which you can find all about on episode 212.

Jason Atwood: Right.

Justin Edelstein: But anyway. You can find out all about what it is. So, you know, they were with a company called Round Corner. Round Corner was responsible for building the application. And Salesforce was kind of responsible for selling the application. And that's pretty much like all you really need to know. Right. Like that's kind of the other than, but that's like the split in this is being branded and sold as a Salesforce product. That was a huge one.

Jason Atwood: And, but it's just, it's going to be managed packages.

Justin Edelstein: It's going to continue to be built and supported. And the roadmap is going to be controlled. in essence by this other company called Round Corner. Right. So fast,

Jason Atwood: Forward. Well, you and I, well, fast forward into our world in it. You and I went to training and enablement for it. We did. We dug in. About a year and a half ago, we went to Seattle for NGO Connect.

13:44 Justin Edelstein: Boot camp slash enablement right it was I think the second one that they had held It was very early in the process

Jason Atwood: And we came away with reservations And then we waited a couple months And then we had more reservations and we got on a podcast and we talked about it And we named that so instead of NGO connect we named it and you Disconnect. I'll just take the credit for it. I mean all the blame. And we got lots of feedback about how we were cutting it off and weren weren't giving it a chance. We weren't being fair and we didn't really take a good look. Oh wait, wait a minute. That's all true. No. No. a lot. Well, I'm not from the negative side from the positive. So we got a lot of that's what I'm saying. We got a lot of let me finish my sentence. OK. Now from the negative side, from the

Justin Edelstein: The content, if you want to go- I'm living this upon your mom's gonna live in Siavra and you get to live with both of us at the time two, two holidays So they're excited to share an update that will enable non-prosis to be even more successful for his rounder recently officially become a Salesforce ISV partner and the first ever salesforce.org platinum app partner for fundraising Sarcasm, that is exciting. They are a platinum app partner. That is like what's above We did our thing.

16:59 Jason Atwood: We pointed out a lot of what we thought were issues with what, what was done. I! you're selling it branded Salesforce, yet it's not Salesforce. It's disconnected, thus the podcast. And we said, there's real problems with that. And we point out. and, I In some ways, we got such feedback from people at Salesforce telling us all this, it's going to work and it'll be fine and we're going to get it right and all this stuff. Should they just pull the plug on it? Yeah, I'm a little worked because you gave us the party line. And but I'm similar, I'm happy that Salesforce kind of looked back and goes, yeah, maybe this wasn't a right decision.

Justin Edelstein: Let's reverse, reverse course. All they did was do the right thing.

Jason Atwood: All they did right now. Could they not have done a little bit more due diligence in the beginning? Of course. I think, I think,

Justin Edelstein: I mean, again. I say of course, because I say of course, because you can always do more due diligence. And it was pretty apparent, like from the get that. That this was not quite the right way to go about doing what they did. With that said. doing what they're doing now is absolutely the best thing that they could have done because if you're going to call yourself a platform company and you're going to try to incentivize software companies to build on your platform and be ISVs and say that you can deliver an enterprise experience on the platform. But you sell it, we provide the infrastructure, you just have great ideas and build apps. That's how it's been done from the start. And that's how other ISVs that are out there like job science, for example, like in the HR space and Encino in the banking space and Smaller ones that have really great utility like conga and draw loop are out there busting their butts to Build apps in this ecosystem and I felt like in the other case someone did an end around and That that just football reference, right?

20:00 Justin Edelstein: Yeah. Yeah, so that yeah, so the chair no no, it's a clean podcast. Yes Like, no, someone took a shortcut, basically, and said, you know what? You guys have a sales force of over 100 people, not sales space-force. Can you sell this for us? Right? We'll build it for you because you have a gap. We have a gap. We don't have a sales team like you do, and you don't have a product like we do. So let's do this togther. Instead of letting the natural progression of what the app exchange is supposed to be,

Jason Atwood: Happen. I think the other thing that I again that I would say you know retrospect 2020 hindsight although we saw part of it happening there was it you know this wasn't even a crawl walk run like we talk a lot about agile crawl walk they went all in on it all in. They could have like done it a little bit at a time they could have taken six months or Understood.

Justin Edelstein: But with that said, if you were an NGO, and you wanted to buy NGO Connect, you were not allowed to do it without an enabled partner. As a matter of fact, the org got provisioned to the partner. Not even to the customer. But are you talking about before or after they did this?

Jason Atwood: Before they did the original thing. the original marriage. This is how it worked. Right. But when I were together. What I'm saying is that that's my point is that I feel like there was a couple steps they could have taken before they went the way they went.

Justin Edelstein: But no but they weren't even they were again they were trying to run really fast and crawl at the same time which doesn't work but they were not allowing customers that they were selling it to to just take it. Like, hey, I will sell you 100 licenses right now. And if you don't wanna work with a partner, that's your prerogative, but you're making a mistake. But I'll sell you your 100 licenses.

Jason Atwood: They literally would not do that. And the other thing that we, I think we were not happy with was that it was kind of... Because there is this thing called the nonprofit starter packages and open source. It's not version of this because it's not as high end in terms of all its features as NGO Connect, but it does fill a lot of the things and I think the outside perception was that it got a little bit into selling something versus... talking about something that was for free. And there were some use cases around that that I think that maybe were got avoided and that I would, you know, again, it's just a thing to learn from. Let's move on. Speaking of things to learn from. That's. So I like to, you know. What's the name of this podcast?

Jason Atwood: Down, down, down time, Abby. While the other boys from the other podcast took mine, I was gonna make Not Available. Because you know, yeah, right. But so for all of you who don't know, because it's possible you have no idea, because Salesforce has many, many, many, I was actually gonna look at the full number here. So many pods. No, not pods. Yeah, pods, sorry. Yeah, pods, thank you. 45 pods. That's all. So what's been happening over this week is NA14. had some issues, went down, had a collapse, which happens. So there are outages in Salesforce. I mean, there are ones that are planned. There's the planned maintenance releases. And then there are ones where there's a segregated performance. So maybe we're looking at NA 11 here, who had one for a little, looks like an hour.

23:44 Jason Atwood: So... That's fine, that happens all the time. Usually people have a little bit of experience, maybe half the time logging in, it lasts for an hour, 20 minutes, 30 minutes, and goes away. And I've, again, been around sales for a long, long, long time, and I've seen some outages. I've seen things happen. Generally though, one of the things you don't see is anybody who loses data. Right, because what happens is it goes down and you either can access it or What happened was, I think the point of this, that's two really bad things. One, it's still kind of not up, meaning it's still under what they're calling performance degradation. It hasn't for days. That's not good.

Justin Edelstein: And the second is that. Performing in a degraded state.

Jason Atwood: Which means there's features that are turned off. You have access to Salesforce.

Justin Edelstein: But there's some services that are temporarily suspended such as weekly exports, sandbox copy functionality. Generally when this happens, search indexing gets slower if not just stops working, reports and list views start to act not so performing.

Jason Atwood: Would you even that if it were just in this thing? But what happened was for this, as we were discussing today for this six for everybody on the listening.

Justin Edelstein: They've they've, they've updated the timeframe.

Jason Atwood: In which people lost data. People lost data. And that's the big one, is that? So why don't you, you can actually, because you're telling me, because I didn't know the actual pizza story, why don't you tell me the actual what happened, then we can get on our soap boxes. At some point, well,

Justin Edelstein: At some point on May 10th. the service went down, like completely down, and they hot swapped over to the backup. And this actually occurred, I think, on three pods, 11, 12 and 14. And when they went and hot swapped over. All was fine and service was restored.

Jason Atwood: So just for people listening, so that it might not know hot swapping. Hot swapping is where you have two systems running in parallel together. One is the one you're using, the production version, and another is a backup to that production version. But it is hot swappable, meaning if A goes down, you go right on to B and you really don't lose much. You know, it comes right back up and everything that you were doing was right there. So that's what, you know, very hot swappable again doesn't mean right. It's if you move from point A to point B, it's like having two batteries in your car, you're driving down the road, the first battery goes off and you click a switch and second battery takes over. So you're swapping from one to the other. Right.

Justin Edelstein: So that happened. People were up and running on the backup. And then the backups, the backup had a severe database issue. So like a severe meaning this database is no longer working. Right. So now you're basically down because your backup is down. Right. And during that time frame in which people were working in the in the in the you know the dr or the backup environment. So i mean their login sales for a good they can be having counts are putting in contact with the operations is a great opportunity there's a community there might be no who knows. the database had a catastrophic error and When that occurred, now they're just out, blacked out, done for a while. And when they brought the service back KAP, they realized that they had lost data that was entered into the system for about a six hour timeframe.

27:49 Jason Atwood: Right. So experience would be you logged into Salesforce, you did a bunch of work, or you had integrations coming from other systems. And then when you come back, you know, it goes down, down, and you're like, oh, crazy. And then when you come back in the next day, whatever, and you search for that thing you did, it's not there.

Justin Edelstein: And gonzers. News as of yesterday, May 12th, was that they've actually determined that. the timeframe where the data could not be restored has been reduced to about three and a half hours as opposed to six hours. Better. Better. Not still bad.

Jason Atwood: Like... So yeah, so let me ask you a question. Scale one to ten. Ten being... I mean ten to me is always... I'm gonna put the thing... ten is a breach of security of Salesforce data.

Justin Edelstein: That'd be a 10. I think it, well, to me a 10 is, this thing is down and it's never coming back.

Jason Atwood: Like that is a 10. Yeah, but I'm saying like it's totally impacted.

Justin Edelstein: It is completely broken and it is never gonna be the same for you ever again. So what was it was a spring 14 that I had a problem with? Yeah, you had a big problem. So spring 12 or 14 or something. I think it was some even numbers.

Jason Atwood: It was one of the ones that just was too large. It was just a bad... Oh, and right, they had to roll back. Buggy, buggy. Buggy release that got rolled back.

Justin Edelstein: So I think that was like a four. Yeah, I mean on a scale of... So we have to put this into perspective, first of all. So this did happen in production. Right. It happened in production on one pod. You said three, but well, no. The data loss was on. The data loss, sure. They were down on three pods, fine. The service goes down to expect 100% up time is sort of unrealistic. So, you know, they had some downtime, but again, these are just North America customers and there are... Now it goes up to NA 45, but it skips from 34 to 41 and it starts at zero. So whatever that is, right? 37 pods, right? Out of 37 pods, there's one out of 37. That lost data. Lost data for three hours for three and a half hours.

Justin Edelstein: Okay. So that's a lot of, and then there's a lot of customers in Europe and in Asia. did not know that this even happened. Didn't impact them at all. So, I'm gonna, I'm pretty, like, putting all that in front to say that this impacted a small percentage of Salesforce's overall customer base. With that said, this is a big deal. I think when you... talk about trust being your number one thing, your absolute number one priority, your absolute number one principle, and that you are to be trusted. And where we just came off of a conversation where we're talking about ISVs building out their entire businesses. based on the fact that Salesforce is going to be the platform that they're going to roll their software out on. If you are an ISV, say, NGO Connect, or round corner, for example, right?

31:19 Justin Edelstein: And, you know, my contract with Them is with them right? I've got a contract with a partner and I'm entering in really important data like like huge major gift donations of You know in the magnitude of you know millions of dollars or I've got an online presence where I'm collecting Online donations that are gonna come into my system And I'm just using NGO Connect as an example or round cause or whatever they're going to call it now as just an example. But any ISV who's being asked by Salesforce to trust them and hey, you no longer have to build out your own stack to roll out and sell and and and provide your software to the masses. We will do all of that for you. Like there are serious ramifications when data is lost off of this platform because it's not just people using Salesforce, it's anybody using anything built on Salesforce.

Justin Edelstein: So there's such a domino effect. Like how does an ISV in this world, I'll be, I'll feel bad for round corner in this, in this respect. How do they explain this? Like some of the some eyes fees go out there and sell it as though this in sales force. This is us This is me. This is my company my software You don't even know you're using sales force right in the back end on the back end Oh, I was bad. So I'm gonna throw it at like an eight or nine No, it's not eight or nine. That's pretty of bad. No one of no from a trust perspective and a reputational hit. It is sure really,

Jason Atwood: Really bad. It's all about how first of all, right? Okay, I say it's really bad. But then there's this a Salesforce is is transparent to what's going on. Meaning there are many, many ISV. We don't deal with those ISVs. We don't deal with those companies. Although, you know, I do I complain about We complain about Intuit and their stuff. I mean there's plenty of companies out there that run this stuff that don't have trust sites, that don't show you the transactions, that don't tell you where things are going wrong. It just goes down and they don't even tell you ever. Nor do they have the CEO tweeting people directly to email him and try to work it out. I mean, so while this is big from them, it's big from them because they're known in the industry is one of these really big players who doesn't.

Jason Atwood: Who has very good systems. And it seems like it's big, it's something that was architecturally, it seems like something they could've avoided. Because what we're talking about today, it's like it's the perfect storm when you're building this, you're like, well, we have one system up and we have a hot, soft little system. So this is gonna close this system. But then no one asked the third question, which is what if that goes down while this other one. The other one's still down. And someone probably said, that'll never happen. And then I will do it. Yeah, and then it did. Because what you need to have is then something to back up the backup, which is tough and difficult and expensive. Now I'm running three of everything. You're really doing it that way, right? Three hot swappable.

34:35 Jason Atwood: Well,

Justin Edelstein: Isn't that what I'm paying you for? Like because I don't want a triple redundant system. I think I don't really want to do that. Well, the point is, the point is, dear, dear Mark. That's your... Dear Parker. Yeah, dear Parker.

Jason Atwood: Parker! It's your problem. Like, I shouldn't have to know about this, how many DRs, where you do it, right? But the point is, I pay you to keep the system up.

Justin Edelstein: Yeah. And you're... I pay you because I don't want sleepless nights. Right. Like, if I own my own... Salesforce right right and it went down like the whole the whole right point of cloud computing beyond it right scalability and all that other fun stuff, but the whole point is to Unload the burden on your own IT staff so that they don't have to worry about lights on now clearly we weren't sale Well is the pitch also crew we weren't in

Jason Atwood: NA14, because my reaction is kind of based on, boy, it's a bummer. It's kind of like I live in New York and if a tornado hits Utah, I'm always like, well, that's terrible for them and whatever, but you don't feel the impact if the tornado hit your building. So there's definitely that. again I hope what they do is a very- Yeah, a number of clients though. Yeah, I hope they're very transparent about what happened and I hope they the very transparent about what they're gonna to make it better. That's the important piece, because this will happen and it will happen again. But the question is, how do you learn from it? How are you transparent with your clients, right? What I do is I trust that this company, who is pretty transparent about things, you know, equal rights, I mean, equal wage earners, I mean, they do a lot to try to keep them very open.

Jason Atwood: I think at the end of the day, they're even having a conference call next week. I think they will say, here's what happened, here's what we did wrong, here's how we're gonna fix it. And that... is so much better than 99% of the companies out there that just hide these things. I've had companies where their stuff goes down for weeks at a time that I've dealt with and I won't name their names and there's no transparency to that, nothing. So it's bad, I agree. Losing data is terrible. I've never seen them lose data before. This is the perfect storm. And I think the last point that kind of gets a little bit in the craw, you know, is the you just did this after raising your prices for the first time. So it's never good to be like, and here's new pricing that's more expensive.

Jason Atwood: And then it fails two weeks later. That, plus the fact that, you know. what people have been making the analogy to and whatever online and I even tweeted out the joke is like I said, is it wrong that I blame the NA14 all on lightning because you know people start to your mind starts to say well, wow, you know, if you hadn't been spending all this time doing all this cool lightning stuff, you know with you know, can bands and pretty pixliss and butterflies that do their wings every time you log into the site. You know, maybe those wing power could have gone towards a back server or two that would, you know, prevented this. Wing power. Powered by wings. Yeah, I mean, so I've been trying lightning and trying to get into it more and more.

38:00 Jason Atwood: There are some things that I just... I've been trying it more and more myself and I cannot

Justin Edelstein: Get over related lists and how they're presented. That's it? There's just no information. It's just not presented well. Like, there's like two records. Well, there's like 45 of these. Like, can I see some more? Right. Please. Right. Sorry. And I don't want to see them stacked on top. I don't want to see them stacked in a little. Thanks for stacking these on top of each other and taking a full page. Useless. Useless. Thanks a lot. Really appreciate it. Anyway. All right. Well, we were. Come on, Parker. Come on, Parker. Parker. Fix it. we love you, Salesforce.

Jason Atwood: Self force disconnected. Oh, terrible. On a scale of one to 10, how much flack are we gonna get about this podcast title? Zero. Alright, let's do a pick of the week and next week we'll get to summer so we can, there are some things in summer that I'm extremely excited about. super cool stuff coming in. Not just.

Justin Edelstein: Not just, Yeah, I've been using it all week. Of course you have. So what is it? WhatsApp Finally has an official desktop application And I've been using WhatsApp forever and touting it as the best cross-platform messaging App that exists owned by Facebook owned by Facebook, but left alone by Facebook How's it working on the iPad? Doesn't work on the iPad. It never has yeah, that's that is such a fail I think that's an Apple thing that is slack is on it I don't know why they never... No, it's not an Apple thing. No, but you can't install it.

Jason Atwood: I'm telling you, it's not an Apple thing. They could have built their own app. No.

Justin Edelstein: Why can I not install this app as an iPhone app on my iPad?

Jason Atwood: I don't know. But that's... But they, but could they not have gone and built an iPad version or a universal person forget that well, that's not forgettable

Justin Edelstein: No, but I think that there's more to it because I I literally can't get the app on the iPad And if there's not an iPad version and you can download the iPhone version usually

Jason Atwood: Like I've never ever even that even if you could download the iPhone version on the iPad it's crappy But have you ever encountered?

Justin Edelstein: I don't know Most providers do you don't know this is a yes or no question. Have you yes? Yes, ever encounter. Yes an app. Yes What's that?

Jason Atwood: You even know. Yes, an app that you cannot download onto your iPad. Aside from what's app? Yeah, exactly. Aside from them, have you ever encountered one? No, the five, 600 apps I've ever downloaded, this is one that I've... That's strange. I feel like they don't want it on there. But who's they? Apple. Why? Because they don't want it on there. Slack's on there, Messenger's on there,

41:13 Justin Edelstein: G Hangouts is on there. Every other one of these things is on there. They probably don't consider them as direct competition as this is to iMessage. Cool. I don't believe that they feel like this is as direct of a competitor to message. But it's as those other things, but it's it's a it's a. Well, then why they go down to the OS X?

Jason Atwood: No clue. Yeah, it doesn't make sense. No, your argument is no. Full holes. No, it's not. Yeah. Anyway,

Justin Edelstein: Well, good. I'm glad is it good. Is it a good app? You know what? It's good, but there's still some weirdness to it that it's still. OK, so the setup process is pretty easy because. Again, like there's no login or anything to it. It's connected to the phone. So when you open it, you know, it has a QR code to scan from your phone from your phone. You just cool. Hold your phone up and boom, it's connected and you're on and all your messages are there. That's cool. But if your phone's like not within Wi-Fi distance of. or on the same Wi-Fi or I don't know if it's Bluetooth or Wi-Fi or what it is, it don't work on the desktop. So it's still reliant on the phone, so it's not totally standalone.

Justin Edelstein: So I feel as though if I was on an airplane and my phone was on airplane mode, but I was connected to Wi-Fi on my desktop. Do you think it connects to your phone to send and receive stuff?

Jason Atwood: I think that's the only way. Well, can't you just turn off your phone and try it on your app?

Justin Edelstein: I can oh why you do that make my pecs since you know, I'll just put my phone in in airplane mode right now There we go. Yep, that'll work. That'll work done airplane mode and now I will Come try and send a message in here because what we need have a message with with you at all Yeah, you do somewhere somewhere with just you. Oh, probably not. It doesn't matter, send it to your buddies. I will. Oh there it is phone not connected make sure Your phone has an active internet connection that's connection.

Jason Atwood: It's going through that's terrible Yeah, well, yeah doesn't matter but it's terrible that's going through your phone Why can't just go through the Wi-Fi you have on your laptop? I don't know that makes it useless I mean not to you find you on it, whatever Anyway, what's that? What's that? What's that? What's that? And so, how many reports have been run, how much your daily API and it gives you like a readout are you at 38% or are you at 38% of our data storage and we're at 45% of our daily API requests. So it's kind of cool because you can kind of look to see. Oh look, you know, we're in we're we're in trouble And for you, Adman's out there. It's a good thing to have. To know why.

45:08 Jason Atwood: It's exactly where it should be should be own app you speak the truth but but nice you know it kind of you know it doesn't give you a lot but it if you were looking for a quick hit of like crap someone saying you know they I'm gonna conga something and you go in which is happened to us and you with the API requests are you know at 99% or 0 and you say. Anyway, so limits, it's actually by guy Mike Epstein. You shouldn't even say what you might say. You might say, hey, oh, hey, let's go. Alright, so that's it, $0. We're outta here. On iOS. We'll be back next week. We'll talk some... Sort of, maybe. Maybe. If we do in a week that lands on a week. It's weekly. So that's the thing, if you do one that's every other week, you're still kind of weekly?

Jason Atwood: What do you call yourself? Bi-weekly?, it doesn't roll off the tongue. All right, we'll be back. Just Edelstein, Jason Atwood on Twitter, ArcaSync, Facebook.com, slash ArcaSync, Success Community, Power of Us, Hub. We're on the LinkedIn in the chat. In all of our negativity, please leave reviews on iTunes and on Stitcher. And until next week, Justin J's is saying, enjoy those cloudy days.