Kill Command - Episode #258 of CloudFocus Weekly

Machine transcript generated in 2026 from the episode audio (Whisper speech-to-text with automatic speaker separation). Speaker labels are automatic and may be wrong in places. Timestamps shown every few minutes.

00:11 Jason Atwood: The 258th episode of CloudFocus Weekly for the third week of 2017, also the third part 2017. This episode is titled Kill Command. CloudFocus Weekly is brought to you by Arkus, specializing in Salesforce implementations, consulting. Thank you. Horse.com Search for Arkus ARK US on the AppExchange, Harvey. For those- you didn't listen to the last podcast, go back, listen to it, learn why he's not walking on his feet yet.

Justin Edelstein: We'll skip over that because I don't, I really care. When I go outside though, I'm pretty crazy out- it's still pretty crazy out there in New York. Hey,

Jason Atwood: Let's just check in with Jason over here to see if you care. Ah, sorry, we're pulling over the top of the leg, he still doesn't care.

Justin Edelstein: No, they do not. Do you know the people like me a lot more than they do? Of course they do. That's our thing. D a y e a Hi. How are you?

Jason Atwood: R You've mouthed on someone else's mic before I did.

Justin Edelstein: Matt and I, Matt Morris and I, had a lovely together podcasting.

Jason Atwood: Well, not night,.

Justin Edelstein: I,, I I think it's called the, the Brainy podcast I think that's it You think it's, see this is the jerk You don't even know what you're on You're like, I'll run whatever It's like some, it's like some Al Jazeera thing you And which episode was it?

03:44 Jason Atwood: Don't know. Yeah, exactly.

Justin Edelstein: It's one of the 250 some odd episodes.

Jason Atwood: I think it's somewhere after 200. I went looking. I could not find it. We did a blog post on it. Maybe that's all we did. Yeah, but if you look, that one's old. It's like not what we do currently.

Justin Edelstein: Well, yeah, I mean, technology's changed. So I told it. We do still sit with each other, though. Yes. Which I don't know how many other, I mean, there's so many Salesforce and cloud computing podcasts. It's unreal. I don't know how many people sit in the same room. How many of them are weekly, though?

Jason Atwood: Because that's really our... Not this one. That's our defining feature. That's our branding. Is that we're weekly. The air quotes. Fake podcast.

Justin Edelstein: Anyway, moving on. All right. Quote weekly.

Jason Atwood: We have some... Quote weekly. Quote weekly. Air quotes. Well, we did one, we do them in the week.

Justin Edelstein: It's so rare you got me to laugh that hard. I get you to laugh a lot recently. I think it's all the drugs. Yeah, so many drugs.

Jason Atwood: All right, so we have some blog catch-ups to do, and then we have a couple stories, because we're kind of ignoring real stories in the real world. And then we'll get the next time we make our picks. We'll get out of here. So these are the ones that are not the Spring 17 version.

Justin Edelstein: These went on during the Spring 17 series in and out, makes it match. The bog is killing us. They're way ahead of us. Well, ahead of us. You know why? Because it's weekly. That is true. It's weekly. Sometimes it's more than one a week.

Jason Atwood: It's a plethora of pinatas of content. Let's go back, way back in the... Way back machine. Way back machine and talk about James' bot.

Justin Edelstein: Some of his resolutions for 2017. It was 2017. It's a quarter of the way there.

Jason Atwood: So James Bejold. employee and blogger at Arkus Incorporated. Funny enough, he makes a reference to a race that we're running together in the spring, which is kinda funny. Anyway, so his blog post was called My Salesforce Resolutions for 2017, and really just talks about sort of things he wants to do in the Salesforce world. So... I think, well there's only three things. Why don't we each pick one of the three? Sure. Oh actually one of them will kind of lead us into another one. We could actually double up on that one. I'm gonna go with the Embrace the Lex. What is Lex?

Justin Edelstein: Lightning Experience. Oh, is that what it is? Yeah, so today I did a first iteration review with a client. who they didn't even ask, there was no option for them. They were getting Lex,

Jason Atwood: That was it. Aren't you afraid they're gonna come back and ask for a feature that's not Lex? You're gonna be like, well. I'm gonna say that's not available at the very moment. And I'm gonna show them the roadmap. And they go, but I know it's available because I went to the Powerhouse Hub and they said you can do that in Salesforce. Not worried. All right, cool. Not worried about it. And how'd it go? Very well. Did you build it in Lex? Built-in Lex recorded it.

06:53 Justin Edelstein: Recorded me building it in Lex. For everyone at Argus to watch. Nice.

Jason Atwood: So yes. At seven hours, I will not ever do a waste my time. Can I put it at like three times the speed?

Justin Edelstein: Me, me, me, me, me, me, me. I started at 7 AM, so it's pretty slow.

Jason Atwood: Did you really go and put stickers back on your laptop after our discussion? These were on there well before that discussion.

Justin Edelstein: I'll just figure out how to get them off when the time is right. it. It's maybe the Anyway, Lex is coming along. There's still some wonkiness to it where like, you know, you'll expect things to update and you know, you'll do something on a record which should update something on another record and it just doesn't. For some reason you have to like refresh the page very weird since everything's happening, you know client side it should really work it's very odd, but Aside from that, I'm not getting any of those like pop-up like Gacks and excuse me. Excuse me. Sorry, but I broke so refresh me like that's not happening But you can break Lex. It's what I found.

Jason Atwood: I have We built some POC stuff proof of concept stuff and it was a lot of just throwing stuff at the wall to see what happens but didn't Lex and there are pages that will take down your browser that we built like you can build bad Lex.

Justin Edelstein: Yeah, you can I mean, but you couldn't really build you couldn't really build bad like page layouts on- Well you can build bad visual force pages.

Jason Atwood: I guess, but I feel like they're more protective. I feel like Lex is less protective of the browser. Meaning I think you can do stuff that hurt the person.

Justin Edelstein: Well you're- What did I do? Our home, in our org, when you go to our homepage, you've dropped like our, I think you dropped like the chatter component in there and it takes forever to load. Yeah. It's a good thing. Yeah. I dropped that, I dropped away the list, dropped all the stuff. Dropped a lot of things on that homepage. But it's getting really nice. There's some really interesting features. That little, we talked a lot about Lightning last week, but the bar at the bottom that you can just drop things into like notes and recent items and related lists. So like my open opportunities are just everywhere throughout the system. That's really cool. They're really digging it. and I was... This is this is where it gets really cool is when you demo I had I have a really big monitor so I had the browser open across most of the screen and then I had my phone connected and I was showing them the phone next to the browser and how everything sort of looks almost the same right and then I was editing things in the phone and then it would just I'd refresh the browser and boom, it, it was there.

Justin Edelstein: I'd add a record on the phone and then it was there. and they're really like so but they look the same so all right it has the same look and feel so it looks like you're using the same app all

10:02 Jason Atwood: Right whatever his other and that way liked it it was nice his thing was a bracelet I talked about this on the other podcast where I was cheating on you But we at Arkus, you know, this going to Lex for a newer for a first time Right, because I favorited up like a bunch of reports that I like to go to, which of course I can add to my sidebar or search on, but it was just nice to go and hit the favorite. And the second was, I was looking at my, I was looking at a my open opportunity that I'm the PM. And I went, oh, and I was looking classic. I was like, oh, this, this would be better in Canvan. Let me go over to Kanban. Now they need to get the if I'm on something on classic and I click go over Bring me to where I am on the other side.

Jason Atwood: Yeah, no you go to the homepage. Don't drop me on the homepage That's your home page useless homepage. All right, so those are the two well and his other one was about blazing a trail really getting deep into into Super badges. Super badges. He's picked every super badge he wants to try to do every year. This year, I know he's already gotten the Lightning Experience. Yep.

Justin Edelstein: Specialists, hope, good friend. She's good. That's a good one.

Jason Atwood: Speaking of, wow, let's go. Speaking of resolutions, I guess we can go next. We'll talk to, this actually came about because I. in the power, not in powerless hub, in a success community, I have a group in there that I started whatever I used to actually have it in the old Dreamforce Portal which is a getting things done group because I'm a junkie and whatever and I have followers. So he posted about it. He posted about it. I posted something about weekly were view and he said oh yeah I love doing weekly reviews. And the story is coming. He then said oh, why don't you talk about once you write a blog post about it right and kind of go to the minute so he wrote GTD yearly review and It's really about him Sort of taking sort of- what he does in a weekly basis and doing it more on a yearly thing and and taking time at the end of the year to kind to kind of go big picture, talk about, you know, think about all the things in his life, kind of do that garbage collection of all the, you know, things that are in his head or that he hasn't done and He really goes through it pretty well in detail.

Jason Atwood: What I always find funny is that he used to, he used to take in my two weeks and it only takes him a day, which I don't know. I don't know what you would It took you two weeks to do.

Justin Edelstein: A lot. I feel like there's a lot of stuff that probably is now no longer being reviewed. It used to take two weeks, because it was a-...doing this...

13:57 Jason Atwood: ...every year for him. So So it helps me kind his blog post on blog.com and did he tag it GTD? Yeah, good. Click on the tag on the side GTD and get, actually there's a lot up there. Next up is Sam's. on the blog Samantha Safin's blog on tips for selecting the right marketing automation. Whoa, whoa, that's some deep stuff. Whoa, whoa. Interesting. It wasn't tips on how to pick the marketing cloud. No, it was tips-for-picking the right. Marketing automation. That. That, that.

Justin Edelstein: Monthly newsletter to everybody you that will a very different than if you wanted to have numerous broadcast emails as well as transactional emails that are sent to different types of people at different times. So, you know, start with what you actually are trying to even do for marketing. If it's B2B, if it's B2C, you know, really, if you have a And then there's kind of like the deep with your choices like once you've said okay, I'm you know Really more sophisticated marketing automation versus just broadcasting to a single list once a month And you've gotten your choices start to ask them some of these deeper questions and I think these are helpful for people, so I'll just sort of rattle them off.

Jason Atwood: Wait, you're gonna read all these questions. Well, they're simple.

Justin Edelstein: I'll read them off and people will say, oh, that's really great. So again, integration with CRM. Does it have it? What direction? How does it work? How deep does it go? All that stuff. What kind of reports do you get? Can I create custom ones? These are things to think about. What other kinds of integrations are there? Like if you're running webinars or events or things like that, can I integrate How does it handle multiple channels? So think about social. Think about not just email. Well, share mobile, but not just email, right? Am I pushing my pushing to a mobile app or am I doing social? How does it help with deliverability, search engine optimization, things that are more and more techy, right? helping to actually get the email into someone's inbox. Is there a community that you can go the to get some support or not?

17:18 Justin Edelstein: Do they provide support? Are there SLAs? Things of that nature, do you get some training? As as an administrator of the platform, do you have to pay for it? Is it free?. Can you customize it? Can you customize the platform? And how often are things updated, or release a year? Is it free releases a year? Is it whenever they feel like it? Is there a cadence to it? So there you go, right off the top. Some questions to think about when picking marketing automation.

Jason Atwood: It's not a problem. It's a problem, it's a problem. It's a problem.

Justin Edelstein: And I a Big name in email marketing five years ago. A while ago, only because it was free for non-profits.

Jason Atwood: Like their biggest thing.

Justin Edelstein: For non-profits, some of these tools are so much more sophisticated.

Jason Atwood: Eight or nine years ago. Yeah, Salesforce itself has still got I get a lot of spam. Your spam. So some of that some of the stuff is really.

Justin Edelstein: Yeah, it's just it's bad. I get some I mean, obviously my damage. It takes a lot of these respond. with your social security number and three I credit-card numbers., Some dude wrote. in general and that happened to me my experience was with the Lightning Experience specialist Super Badge, but it was more about the fact that they exist And how great they are learning to do. So tell me what a Superbadges. Superbadges, well, have you gone through a regular trailhead To get a trail. Yes. Yes. The Super Badge is about 15 times harder than that. So you have to really do work, work you have to in some cases, spin up special orgs, install app exchange. Exchange packages to get the org in the place where it needs to be. And then you have to really go through projects and get things done.

21:28 Justin Edelstein: So, you had to build a couple of processes. You had a data load. So, understanding how to load opportunities, for example. Like counts first, then the related to the account and so forth the other thing., and so everything that was in there, but... custom lightning pages, get them to work on a mobile device, get them to work on this form factor, that form factor, a special package that, that did some thing that you wouldn't normally be able to do. Actually, it's a lightning process builder. Yeah, they considered.............. I guess.

Jason Atwood: Whatever that is. But Flow's all this back I guess.

Justin Edelstein: Whatever that is. You can't H, not behaving like how it goes and checks. Against like, you know, some metadata of some other work. Yeah, it was really not working.

24:39 Jason Atwood: I'm not. I'm not.,

Justin Edelstein: I'm not. No, read the release notes. No, read the release notes. The feature.

Jason Atwood: The But Trailhead is G and Again One little slip of a, not even, this is- man lines, I don't know if you, you're, you're probably not much of a man line person to person. Really, so powerful and people who can do it will tell you it's miles above anything you can do with a UI. You could just take so much time to learn. Remember we worked that financial institute.

28:39 Justin Edelstein: Yes, and it wouldn't get a, because you could that acronym that I won't say say whatever I don't want to say I remember but it was.

Jason Atwood: There's not a lot of are you sure's right then I see my graphical user interfaces is you got like a okay Are you sure are you super sure seems like

Justin Edelstein: You're the crazy right now that crazy...

Jason Atwood: ......... say no. So my funny story was at the big financial that our website, our website was run mainframe, so massive, massive hardware to run these They had them hot swappable. So they had like one in Jersey and one in New York and they were, both, both mainframes running. Only one was taking real requests and they were being a, in sync. So this one never to go and kick on. But, so a developer and they're probably the same monitors. Because they're huge. So like they're same. And then sometimes there's like two keyboards, one keyboards the the the backup one and one one keyboard whatever. And so the guy went to go reboot the backup one, the DR, doesn't matter, you can reboot it any time you want because it. It's not going.

Jason Atwood: By the way they take 30 minutes to reboot because they're certainly is. Just use the wrong keyboard. Just upheh- Wrong keyboard. And so then eventually, you know, the answer is R-put a piece of tape on it. Back up. I would a piece of white tape with marker.

Justin Edelstein: This is a fun Is it wave? Yeah, okay.

Jason Atwood: I always say go take a look I mean obviously wave is something we have talked about many many many times in the podcast But there are things in here that

31:46 Justin Edelstein: Well some things I a didn't recognize What, look at number four Google notebook and look at the image Google notebook, I'm going.

Jason Atwood: It's being a GTD tool. Oh yes, yes, I did. Well, even foothold labs, like I didn't, Google labs like they killed that. Google reader was death blow. That one hurt. Google wave and Google reader, which one hurt more?

Justin Edelstein: Well, to me, Google wave, because at that point point, I was using, at work to get things accomplished. and collaborate and it was sort of replacing a lot of and we really drive is better than wave.

Jason Atwood: Drive is better, obviously. Yeah. and has now had tons more features and they've kept it and there's no replacement. I use Feedly, which I really like. So there's a shout out for Feedly.

Justin Edelstein: I Google. I remember iGoogle. I Google. And today you have your super customizable homepage. I mean, man. Yahoo homepage is iGoogle. Excite was a really good one. It was a really good page. really interesting ones that I remember like... Back in the like early web to oh days where it'd be like, oh, let me subscribe to that. You know, that feed on dig or whatever. Oh, yeah. It's like all these things just disappeared.

Jason Atwood: Customers home pages. I mean, we did a massive project at the company to build a customized home page. You could put your stocks, you could put your portfolio drag and drop the little widgets around. Man. And now this framework set. You can just make that. easy easy peasy like lightning oh no but speaking of things that so speaking of things that google kills of speaking of I just throw this on so they actually google announced in there because they had their big what they call it IO, IO next next though and they split it up into google chat and google meet. I have not used yet. I don't know if they're both out yet. Like they've actually the actual split. Hangouts was good.

Justin Edelstein: It just wasn't great. Still like okay. It's. Okay. Well if you use Gmail in your. and you get the hangouts, hangouts works and then you can like start a hangout or they're included in every Google Calendar invite is a hangout to actually meet. I mean it works, the audio works, the video works, the sharing works, it works. Just not. It's not go to meeting. It's not go to meeting. It's not a WebEx. It's not a site. I haven't used a WebEx in a while and. Thank you very much.

35:03 Jason Atwood: Well it slack because it doesn't have Why does Google just buy this? Just buy it. Just buy it. Buy it already. Just buy it. Get it over with. They got people paying them for it. Knock it off. Work it into G Suite. Call it a day. Call it a day. Call it a day. Make it searchable. Google Slack. Slack is searchable. Yeah, it's not very good though. No, it is. No, search is pretty bad. Star things. Nice. No, the star things is pretty bad too.

Justin Edelstein: Oh, no, Slack. It just starts something. It shows up any single. So. everywhere you just click the star. It's great. Why is that terrible? You flag emails like a maniac. Yeah. It's the same thing.

Jason Atwood: Yeah. I don't want. I don't want. Why is it terrible?

Justin Edelstein: Don't put my stuff in Slack. That wasn't the right answer. It is. That's actually just, you just prefer to not have somebody send you something that needs starring. But what I'm asking you is why is the starring feature terrible? because it works perfectly fine.

Jason Atwood: It allows you to bookmark something and get back to it. Yeah, that's what you're doing with your email. It doesn't have you a good sense of where that thing is. So you can star it anywhere. And then when you try to get back to it, it kind of, they're just in a star thing, but it's not like where it came from. It's out of context. You can go back to it. That's why it's not good. It's out of context. I start an email. It doesn't matter.

Justin Edelstein: Now you're wrong. No, I'm not. But I don't really care to hear. You just asked me.

Jason Atwood: You're nonsensical reason for why it's not a good feature. I just gave you a real reason. It doesn't have good context. Try it again. OK. So in an email, when you start something or flag it, you get all the forward and backwards on the email. You can go up or down the chain to see what it is. I meant try the feature again. I don't want to talk to you about it anymore.

Justin Edelstein: Oh, OK. Not worth it.

Jason Atwood: I do like the new threads Threads are awesome. But now, people don't always it's a little odd. Sometimes they just respond, sometimes they don't. Use the threads people. Use threads. Use Alright, so that's that. Wow, we killed it. Look at that. Look at that. Thank you. Three to go for the rest of the year. All right. Do we have anything else we want to do? All right, you have a pick of the week? Go 90. OK. What is it? No Go 90? No, I've never heard of Go 90. OK, cool.

Justin Edelstein: Well, Go 90 is actually from Verizon. OK. You can go to the website, go90.com, or you can have the app on your phone or on your tablet. OK. And it is a completely free. a streaming content network. So like it's new content, it's original content. This is a, it's basically a streaming television network. How did you land on this? What show got you there? Must be something. I've probably seen many commercials while watching sports for MVP. Never. It's the shark tank ripoff with Gronk and Antonio Brown as the sharks. Okay. And. And basically, it's like there's like three athletes that are like the sharks. It's Gronk, Antonio Brown and God, I can't remember the third one. And you just it was on all the time on ESPN, the commercials. And I was like, What is this thing?

38:22 Justin Edelstein: Right. And they, you know, they they actually have like deals with ESPN. You can get like the some of the ESPN stuff that they put out, but they also have tons of real legitimate. Original content like QB one beyond the lights. It's a football show about high school quarterbacks. And there's like Snooki and JWoww. I was just about to say. Like it's a bunch of nonsense garbage, but it's a very interesting. You said it. But it's a very interesting way of like here. Here's this.

Jason Atwood: For the ESPN stone, I don't. So it's, kind of like crackle crackle has both as original and non original

Justin Edelstein: Crackle has crackles from Sony I think so this is Verizon, who's doing this and I think it's a pretty smart the maneuver on their behalf.

Jason Atwood: This is where I really want Apple to do that. That TV app that they. Which hasn't like I don't use I found myself not using it.

Justin Edelstein: Cause I but this is where I want that to get better. We started using it and we got it set because certain apps aren't hooked into it yet. Just what I said.

Jason Atwood: Like... that when that gets the boy you Interrupt me in the middle of the sense. He would know I'm gonna interrupt. Yeah, and So if Apple gets it right in theory all the things would feed in there And then I don't have to worry about where they are which is the whole thing like I'll tell you show that I really really love And I found it again, and I started watching it, it was communities in cars getting coffee with Seinfeld. You love that show. And I forget about it because it's not in my existence, it's nowhere, it's in crackle, and I'm not in crackle very much. And all of a sudden I thought about it. I was like, oh, let me go back in. I found, I forgot which one I was in, a really great episode.

Jason Atwood: And I was like, this is awesome. And then I forget about it again, because it's not kind of in a stream. TiVo, I TiVo things, I show up in my TiVo. Hulu, the watch list, Netflix I go in, it has my Netflix watch list. By the way, both of which, Hulu now has profiles, which is killer, thankfully. Because my wife walked, there's tons of crap and I don't like it showing up in my.

Justin Edelstein: Anyway, that's my pick. I thought it was interesting for you know for Verizon to get into the game and have all this original content

Jason Atwood: I I there's a one called screen junkies Screen junkies which is on youtube and they do a lot of fun stuff And then they have something called screen junkies plus which is their original content network and they charge for it and I they did They do, they do like fake roost a like Hansel, Roasting, Vader. I mean, it's very, very funny. It's geeky. Very geeky. Let's just say it's very funny. Very geeky, but very funny. But it's under pay. You have to pay to get them. So anyway, cool. Go 60, free, go 90. It's even better than go 60. All right, I'm gonna pick something because I was sitting here and I didn't have time to go out. So we've talked about FreshDirect. FreshDirect is a local, it's like a pea pod, whatever. And they kicked off a new delivery service, which is more sort of FreshDirect you kind of deliver the day after, next day, two days later, well they started a new one called Food Kick.

42:16 Jason Atwood: And Food Kick is sort of... much more on demand. So this is where everybody's going back. It's funny, because 10 years ago, they had all these services you could call up and immediately get things delivered, like ice cream and DVDs, and then they all went out of business. They literally went all a, Urban Fetch and, and now they're all coming back again. the his Postmates, Caviar, Uber Eats. So. are they all just gonna fail again since stuff started to bubble?

Justin Edelstein: My name is Where can I order from? And I'll open up like Postmates, for example. And there's places like in the city, like across the river over there, and I don't have a clue why I can order from those places. But like you open up like Seamless, which is or Grubhub, which is just a ditto, where they're just sort of placing the order for me to the restaurant. as opposed to like paying somebody to just go get it for me, I guess. Go get me. Go get me. Order it and get it for me and bring it to me. So this,

Jason Atwood: You would want this app. Well, first of all, they offered I offered as if they offered $25. Like to try it. I was like, OK, I'll try something. If you're going to give me 25 bucks,

Justin Edelstein: I will give me 25 bucks. I'm right. I try it.

Jason Atwood: They do two.. I ordered it. I ordered it just Saturday night cocktail cocktail cocktail cocktail cocktail I didn't. Look what you could have ordered A bag of ice!

Justin Edelstein: Oh man, you've gone to the store and bought me a couple bags of ice. I used to go through two bags of ice a day. Very jerky of me to have to

Jason Atwood: Go out and buy you ice and come into your house and you know.

Justin Edelstein: No one said that you weren't like cool about it.

Jason Atwood: I've been here for like 11 years E E E LinkedIn, Google+, and it's been a while since we've seen some subscriptions or some some views on iTunes and Citrus, so you know, throw us one and tweet it as we love that. we really like being mentioned, over crying the lonely cat makes noises in

46:16 Justin Edelstein: The corner the