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Summer 16 for Service Productivity
by Peter White published May 31, 2016 — filed under: , , , ,
A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness
Located in Archive / 2016
Customer Service 2.0 - Episode #233 of CloudFocus Weekly
by Jason Atwood published Nov 16, 2015 — filed under: ,
Back taking a look at the good, bad, and deadly sins of customer support with helpful tips and stories to tell.
Located in Archive / 2015
Salesforce.com Service Enhancements in Summer 14
by Sylvia Cabral published Jun 26, 2014 — filed under: , , , ,
This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most efficient support.
Located in Archive / 2014
A Desk.com Review (It is Awesome)
by Justin Edelstein published Mar 07, 2012 — filed under: , , , ,
A review of Desk.com which was launched as a Salesforce.com property at the end of January to boost mobile and social customer service in the cloud.
Located in Archive / 2012