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  1. A Desk.com Review (It is Awesome)
    by Justin Edelstein — last modified Oct 31, 2022 01:59 PM — filed under: Customer Service, Salesforce.com, Blog, Desk.com, Social
    A review of Desk.com which was launched as a Salesforce.com property at the end of January to boost mobile and social customer service in the cloud.
    Located in Images
  2. The Winter 21 Quick Guide to Getting Started with Email-to-Case Threading
    by Iva Mandic — published Dec 22, 2020 — last modified Mar 08, 2021 02:46 PM — filed under: Blog, Winter 21, Customer Service, Service Cloud
    Does your organization use Cases to store customer issues or requests? Are you using Thread ID in the email subject or body to associate email responses to the ...
    Located in Archive / 2020
    The Winter 21 Quick Guide  to Getting Started with  Email-to-Case Threading
  3. Salesforce.com Service Enhancements in Summer 14
    by Sylvia Cabral — last modified Jun 26, 2014 06:59 PM — filed under: Features, Customer Service, Blog, Service Cloud, Summer 14
    This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most ...
    Located in Archive / 2014
    Salesforce.com Service Enhancements in Summer 14
  4. Customer Service 2.0 - Episode #233 of CloudFocus Weekly
    by Jason M. Atwood (he/him) — last modified Nov 16, 2015 12:32 PM — filed under: Customer Service, CloudFocus Weekly
    Back taking a look at the good, bad, and deadly sins of customer support with helpful tips and stories to tell.
    Located in Archive / 2015
    Customer Service 2.0 - Episode #233 of CloudFocus Weekly
  5. Summer 16 for Service Productivity
    by Peter White — last modified May 31, 2016 10:51 AM — filed under: Customer Service, Blog, Service Cloud, Summer 16, Release Notes
    A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness
    Located in Archive / 2016
    Summer 16 for Service Productivity
  6. Happy New Customers!
    by Scott Searle — last modified Jun 11, 2019 04:12 PM — filed under: Process Builder, Admin, Customer Service, Blog, Onboarding
    Maintaining happy customers is an ongoing process for every organization, but you never get a second chance to make a good first impression.
    Located in Archive / 2018
    Happy New Customers!
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