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  1. A Desk.com Review (It is Awesome)A Desk.com Review (It is Awesome) by Justin Edelstein — last modified Mar 07, 2012 08:03 AM — filed under: Customer Service, Salesforce.com, Blog, Desk.com, Social

    A review of Desk.com which was launched as a Salesforce.com property at the end of January to boost mobile and social customer service in the cloud.

    Located in Images
  2. The Winter 21 Quick Guide  to Getting Started with  Email-to-Case ThreadingThe Winter 21 Quick Guide to Getting Started with Email-to-Case Threading by Iva Mandic — published Dec 22, 2020 — last modified Mar 08, 2021 09:46 AM — filed under: Blog, Winter 21, Customer Service, Service Cloud

    Does your organization use Cases to store customer issues or requests? Are you using Thread ID in the email subject or body to associate email responses to the ...

    Located in Archive / 2020
  3. Salesforce.com Service Enhancements in Summer 14Salesforce.com Service Enhancements in Summer 14 by Sylvia Cabral — last modified Jun 26, 2014 02:59 PM — filed under: Features, Customer Service, Blog, Service Cloud, Summer 14

    This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most ...

    Located in Archive / 2014
  4. Customer Service 2.0 - Episode #233 of CloudFocus WeeklyCustomer Service 2.0 - Episode #233 of CloudFocus Weekly by Jason Atwood — last modified Nov 16, 2015 07:32 AM — filed under: Customer Service, CloudFocus Weekly

    Back taking a look at the good, bad, and deadly sins of customer support with helpful tips and stories to tell.

    Located in Archive / 2015
  5. Summer 16 for Service ProductivitySummer 16 for Service Productivity by Peter White — last modified May 31, 2016 06:51 AM — filed under: Customer Service, Blog, Service Cloud, Summer 16, Release Notes

    A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness

    Located in Archive / 2016
  6. Happy New Customers!Happy New Customers! by Scott Searle — last modified Jun 11, 2019 12:12 PM — filed under: Process Builder, Admin, Customer Service, Blog, Onboarding

    Maintaining happy customers is an ongoing process for every organization, but you never get a second chance to make a good first impression.

    Located in Archive / 2018
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