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A Desk.com Review (It is Awesome)
by Justin Edelstein
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last modified
Oct 31, 2022 09:59 AM
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filed under:
Customer Service,
Salesforce.com,
Blog,
Desk.com,
Social
A review of Desk.com which was launched as a Salesforce.com property at the end of January to boost mobile and social customer service in the cloud.
Located in
Images
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The Winter 21 Quick Guide to Getting Started with Email-to-Case Threading
by Iva Mandic
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published
Dec 22, 2020
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last modified
Mar 08, 2021 09:46 AM
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filed under:
Blog,
Winter 21,
Customer Service,
Service Cloud
Does your organization use Cases to store customer issues or requests? Are you using Thread ID in the email subject or body to associate email responses to the ...
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Archive
/
2020
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Salesforce.com Service Enhancements in Summer 14
by Sylvia Cabral
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last modified
Jun 26, 2014 02:59 PM
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filed under:
Features,
Customer Service,
Blog,
Service Cloud,
Summer 14
This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most ...
Located in
Archive
/
2014
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Customer Service 2.0 - Episode #233 of CloudFocus Weekly
by Jason Atwood (he/him)
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last modified
Nov 16, 2015 07:32 AM
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filed under:
Customer Service,
CloudFocus Weekly
Back taking a look at the good, bad, and deadly sins of customer support with helpful tips and stories to tell.
Located in
Archive
/
2015
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Summer 16 for Service Productivity
by Peter White
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last modified
May 31, 2016 06:51 AM
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filed under:
Customer Service,
Blog,
Service Cloud,
Summer 16,
Release Notes
A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness
Located in
Archive
/
2016
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Happy New Customers!
by Scott Searle
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last modified
Jun 11, 2019 12:12 PM
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filed under:
Process Builder,
Admin,
Customer Service,
Blog,
Onboarding
Maintaining happy customers is an ongoing process for every organization, but you never get a second chance to make a good first impression.
Located in
Archive
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2018
