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  1. Financial Services Cloud Winter '21 Release HighlightsFinancial Services Cloud Winter '21 Release Highlights by Scott Searle — published Oct 30, 2020 — last modified Nov 23, 2020 02:25 PM — filed under: Blog, Financial Services, Financial Services Cloud, Winter 21

    The Winter '21 release is live and packed with some very useful and exciting additions to the Financial Services Cloud.

    Located in Archive / 2020
  2. Winter 21 Ideas DeliveredWinter 21 Ideas Delivered by Ashley Leifer — published Nov 06, 2020 — last modified Feb 25, 2021 04:35 PM — filed under: Blog, Ideas Delivered, Winter 21, Trailblazer Community

    Salesforce again delivers on Ideas from the Trailblazer Community in the Winter ‘21 release.

    Located in Archive / 2020
  3. The Winter ‘21 Quick Guide  to Getting Started with  Email-to-Case ThreadingThe Winter ‘21 Quick Guide to Getting Started with Email-to-Case Threading by Iva Mandic — published Dec 22, 2020 — last modified Dec 23, 2020 12:54 PM — filed under: Blog, Winter 21, Customer Service, Service Cloud

    Does your organization use Cases to store customer issues or requests? Are you using Thread ID in the email subject or body to associate email responses to the ...

    Located in Archive / 2020
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