Arkus, Inc.

The Winter 21 Quick Guide to Getting Started with Email-to-Case Threading

by Iva Mandic — published Dec 22, 2020 — last modified Mar 08, 2021 02:46 PM — filed under: Blog, Winter 21, Customer Service, Service Cloud

Does your organization use Cases to store customer issues or requests? Are you using Thread ID in the email subject or body to associate email responses to the ...

Located in Archive / 2020

The Winter 21 Quick Guide to Getting Started with Email-to-Case Threading

Winter 21 Ideas Delivered

by Ashley Leifer — published Nov 06, 2020 — last modified Feb 25, 2021 09:35 PM — filed under: Blog, Ideas Delivered, Winter 21, Trailblazer Community

Salesforce again delivers on Ideas from the Trailblazer Community in the Winter ‘21 release.

Located in Archive / 2020

Financial Services Cloud Winter '21 Release Highlights

by Scott Searle — published Oct 30, 2020 — last modified Nov 23, 2020 07:25 PM — filed under: Blog, Financial Services, Financial Services Cloud, Winter 21

The Winter '21 release is live and packed with some very useful and exciting additions to the Financial Services Cloud.

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