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A look at five Ideas on the Salesforce IdeaExchange that are specific to the core.

A look at one of my favorite Marc Benioff keynote lines and reflection on three ways that technology has changed in the last 10 years and how it has really ...

How I use different personas on social networks to reach and satisfy different audiences.

I have attended Dreamforce the last three years making this year my fourth in a row. This will however be the first time I am attending as an employee of the ...

After spending a week in San Francisco for the Salesforce.com User and Developer Conference Dreamforce I have some questions around the strategy of the ...

There are a few App Marketplaces worth mentioning including the Salesforce AppExchange, the Google App Marketplace, and even the Apple Apps Store that are ...

For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions ...

A Guide for Dropping into Web3 in 7 Strategic Steps

Engage your audience with web3 strategically and more easily than you might imagine with these 7 simple steps.

Replacing Google Wave - Our Waveless Work Week

Google Wave, Google’s real-time collaboration and communication platform is formally going read-only as of January, 2012 and will officially be retired ...

Salesforce Social Contacts Review

The Social Enterprise strategy for Salesforce has been declared and being able to engage with customers where they are talking is one of the key components. ...