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Ten Years of Innovation

A look at one of my favorite Marc Benioff keynote lines and reflection on three ways that technology has changed in the last 10 years and how it has really ...

Setting Knowledge Free Using Solutions

For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions ...

Opportunity to Signed Contract in the Cloud

A look at how Arkus helped a client automate and improve their sales approval process, electronic contract generation and signature using Salesforce.com, ...

Summer '11 Release Notes - Rapid Reaction

As always Salesforce.com has a Summer release - here is a rapid reaction to the release notes.

The Core is Heating Up

A look at five Ideas on the Salesforce IdeaExchange that are specific to the core.

Social Circles

How I use different personas on social networks to reach and satisfy different audiences.

My Five Favorite Summer '11 Features

Salesforce.com Summer '11 has been released into all instances for at least one full week now, it's time to list off my five favorite new features.

Secure Communication and Collaboration in the Cloud Without Email - REDUX

About one year ago I wrote about Chatter vs. Yammer in the enterprise - it's time to revisit this conversation to see what has changed.

Perspectives on Attending Dreamforce

I have attended Dreamforce the last three years making this year my fourth in a row. This will however be the first time I am attending as an employee of the ...

Winter '12 Release Rapid Reaction

Here is a rapid reaction to the Salesforce.com Winter '12 release.