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A look at one of my favorite Marc Benioff keynote lines and reflection on three ways that technology has changed in the last 10 years and how it has really ...

For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions ...

A look at how Arkus helped a client automate and improve their sales approval process, electronic contract generation and signature using Salesforce.com, ...

As always Salesforce.com has a Summer release - here is a rapid reaction to the release notes.

A look at five Ideas on the Salesforce IdeaExchange that are specific to the core.

How I use different personas on social networks to reach and satisfy different audiences.

Salesforce.com Summer '11 has been released into all instances for at least one full week now, it's time to list off my five favorite new features.

About one year ago I wrote about Chatter vs. Yammer in the enterprise - it's time to revisit this conversation to see what has changed.

I have attended Dreamforce the last three years making this year my fourth in a row. This will however be the first time I am attending as an employee of the ...

Here is a rapid reaction to the Salesforce.com Winter '12 release.