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The Social Enterprise strategy for Salesforce has been declared and being able to engage with customers where they are talking is one of the key components. ...

About one year ago I wrote about Chatter vs. Yammer in the enterprise - it's time to revisit this conversation to see what has changed.

For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions ...

How I use different personas on social networks to reach and satisfy different audiences.

As always Salesforce.com has a Summer release - here is a rapid reaction to the release notes.

Sharing a few tips on email management that help take back control of the wild time-eating beast that it has become.

A look some of the great gear and mobile applications that can help you reach the next level of travel.

A review of a wireless device just in time for your new years resolution that tracks how active you are throughout a day.

Here is a look at the top 10 reasons to attend Dreamforce 2011.

A look at one of my favorite Marc Benioff keynote lines and reflection on three ways that technology has changed in the last 10 years and how it has really ...