-
The Winter 21 Quick Guide to Getting Started with Email-to-Case Threading
by Iva Mandic
—
published
Dec 22, 2020
—
last modified
Mar 08, 2021 09:46 AM
—
filed under:
Blog,
Winter 21,
Customer Service,
Service Cloud
Does your organization use Cases to store customer issues or requests? Are you using Thread ID in the email subject or body to associate email responses to the ...
Located in
Archive
/
2020
-
Salesforce.com Service Enhancements in Winter 14
by Jason Atwood (he/him)
—
last modified
Sep 27, 2013 02:21 PM
—
filed under:
Blog,
Salesforce.com,
Service Cloud,
Winter 14
With the third installment of our Winter 14 release notes deep dive, we dig into the service side and some of the features that will make a splash.
Located in
Archive
/
2013
-
Salesforce.com Service Enhancements in Spring 14
by Sylvia Cabral
—
last modified
Jan 30, 2014 06:47 AM
—
filed under:
Features,
Blog,
Service Cloud,
Knowledge,
Spring 14
This Spring 14 Release has some super exciting Service Cloud features that are truly, as Marc Benioff highlighted in his keynote at Dreamforce, making it all ...
Located in
Archive
/
2014
-
Salesforce.com Service Enhancements in Winter 15
by Sylvia Cabral
—
last modified
Sep 18, 2014 10:21 AM
—
filed under:
Blog,
Winter 15,
Service Cloud
It’s all about enhancing and refining the service cloud features in this Winter 15 release.
Located in
Archive
/
2014
-
Salesforce.com Service Enhancements in Summer 14
by Sylvia Cabral
—
last modified
Jun 26, 2014 02:59 PM
—
filed under:
Features,
Customer Service,
Blog,
Service Cloud,
Summer 14
This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most ...
Located in
Archive
/
2014
-
Salesforce.com Service Enhancements in Spring 15
by Sylvia Cabral
—
last modified
Jan 22, 2015 07:32 AM
—
filed under:
Blog,
Service Cloud,
Spring 15
The Spring 15 release has, once again, delivered us some exciting enhancements to the Service Cloud features.
Located in
Archive
/
2015
-
Salesforce Service Enhancements in Summer 15
by Sylvia Cabral
—
last modified
May 27, 2015 07:09 PM
—
filed under:
Blog,
IdeaExchange,
Service Cloud,
Summer 15
Efficiency is the name of the game with the service cloud features in this Summer 15 release.
Located in
Archive
/
2015
-
Salesforce Service Enhancements in Winter 16
by Sylvia Cabral
—
last modified
Oct 08, 2015 11:45 AM
—
filed under:
Blog,
Winter 16,
Service Cloud,
Lightning Experience
It’s all about design and accessibility with the Service Cloud features in this Winter 16 release.
Located in
Archive
/
2015
-
Spring 16 for Service
by Ashley Leifer
—
last modified
Feb 18, 2016 09:56 AM
—
filed under:
Blog,
Service Cloud,
Spring 16
Spring ‘16 Salesforce Classic enhancements for Service Agents and Field Agents.
Located in
Archive
/
2016
-
Summer 16 for Service Productivity
by Peter White
—
last modified
May 31, 2016 06:51 AM
—
filed under:
Customer Service,
Blog,
Service Cloud,
Summer 16,
Release Notes
A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness
Located in
Archive
/
2016
