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  1. The Winter 21 Quick Guide  to Getting Started with  Email-to-Case ThreadingThe Winter 21 Quick Guide to Getting Started with Email-to-Case Threading by Iva Mandic — published Dec 22, 2020 — last modified Mar 08, 2021 09:46 AM — filed under: Blog, Winter 21, Customer Service, Service Cloud

    Does your organization use Cases to store customer issues or requests? Are you using Thread ID in the email subject or body to associate email responses to the ...

    Located in Archive / 2020
  2. Salesforce.com Service Enhancements in Winter 14Salesforce.com Service Enhancements in Winter 14 by Jason Atwood (he/him) — last modified Sep 27, 2013 02:21 PM — filed under: Blog, Salesforce.com, Service Cloud, Winter 14

    With the third installment of our Winter 14 release notes deep dive, we dig into the service side and some of the features that will make a splash.

    Located in Archive / 2013
  3. Salesforce.com Service Enhancements in Spring 14Salesforce.com Service Enhancements in Spring 14 by Sylvia Cabral — last modified Jan 30, 2014 06:47 AM — filed under: Features, Blog, Service Cloud, Knowledge, Spring 14

    This Spring 14 Release has some super exciting Service Cloud features that are truly, as Marc Benioff highlighted in his keynote at Dreamforce, making it all ...

    Located in Archive / 2014
  4. Salesforce.com Service Enhancements in Winter 15Salesforce.com Service Enhancements in Winter 15 by Sylvia Cabral — last modified Sep 18, 2014 10:21 AM — filed under: Blog, Winter 15, Service Cloud

    It’s all about enhancing and refining the service cloud features in this Winter 15 release.

    Located in Archive / 2014
  5. Salesforce.com Service Enhancements in Summer 14Salesforce.com Service Enhancements in Summer 14 by Sylvia Cabral — last modified Jun 26, 2014 02:59 PM — filed under: Features, Customer Service, Blog, Service Cloud, Summer 14

    This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most ...

    Located in Archive / 2014
  6. Salesforce.com Service Enhancements in Spring 15Salesforce.com Service Enhancements in Spring 15 by Sylvia Cabral — last modified Jan 22, 2015 07:32 AM — filed under: Blog, Service Cloud, Spring 15

    The Spring 15 release has, once again, delivered us some exciting enhancements to the Service Cloud features.

    Located in Archive / 2015
  7. Salesforce Service Enhancements in Summer 15Salesforce Service Enhancements in Summer 15 by Sylvia Cabral — last modified May 27, 2015 07:09 PM — filed under: Blog, IdeaExchange, Service Cloud, Summer 15

    Efficiency is the name of the game with the service cloud features in this Summer 15 release.

    Located in Archive / 2015
  8. Salesforce Service Enhancements in Winter 16Salesforce Service Enhancements in Winter 16 by Sylvia Cabral — last modified Oct 08, 2015 11:45 AM — filed under: Blog, Winter 16, Service Cloud, Lightning Experience

    It’s all about design and accessibility with the Service Cloud features in this Winter 16 release.

    Located in Archive / 2015
  9. Spring 16 for ServiceSpring 16 for Service by Ashley Leifer — last modified Feb 18, 2016 09:56 AM — filed under: Blog, Service Cloud, Spring 16

    Spring ‘16 Salesforce Classic enhancements for Service Agents and Field Agents.

    Located in Archive / 2016
  10. Summer 16 for Service ProductivitySummer 16 for Service Productivity by Peter White — last modified May 31, 2016 06:51 AM — filed under: Customer Service, Blog, Service Cloud, Summer 16, Release Notes

    A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness

    Located in Archive / 2016
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