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Does your organization use Cases to store customer issues or requests? Are you using Thread ID in the email subject or body to associate email responses to the ...

Omni-Channel is a newer Salesforce feature released as a Beta in Summer ‘15 and GA as of the Winter ‘16 release. Let's check out all of the ways this can make ...

A roundup of new features released in Summer '16 that are designed to pump up your service productivity and responsiveness

Spring ‘16 Salesforce Classic enhancements for Service Agents and Field Agents.

It’s all about design and accessibility with the Service Cloud features in this Winter 16 release.

Efficiency is the name of the game with the service cloud features in this Summer 15 release.

The Spring 15 release has, once again, delivered us some exciting enhancements to the Service Cloud features.

It’s all about enhancing and refining the service cloud features in this Winter 15 release.

This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most ...

This Spring 14 Release has some super exciting Service Cloud features that are truly, as Marc Benioff highlighted in his keynote at Dreamforce, making it all ...