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Opportunity to Signed Contract in the Cloud

A look at how Arkus helped a client automate and improve their sales approval process, electronic contract generation and signature using Salesforce.com, ...

Transparent is the New Cool Tool in Customer Service

In the last few months I have had more than a few customer service experiences and wanted to share some of the best and worst of what companies are doing today ...

Permissions Sets Coming to a Salesforce Org Near You

A look at Salesforce.com's new permission sets currently in pilot and how we helped a client migrate to them.

Summer '11 Release Notes - Rapid Reaction

As always Salesforce.com has a Summer release - here is a rapid reaction to the release notes.

Why We Built a Custom Project Management Application

Taking a look at the age old question of building vs buying on the Salesforce.com platform, using our project management application as the use case and story.

Flight Check: Preparing for Your First Flight into the Clouds

A look into a few areas focus you should be thinking about when making your move to the cloud and Salesforce.com CRM.

The Core is Heating Up

A look at five Ideas on the Salesforce IdeaExchange that are specific to the core.

Tech Travel: Great Apps and Tech Gear to Help You Travel Like a Pro

A look some of the great gear and mobile applications that can help you reach the next level of travel.

Cloud Computing & Construction: Like Hammer and Nail

A look at how the construction industry could leverage the Force.com platform.

Social Circles

How I use different personas on social networks to reach and satisfy different audiences.