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Use an Omni-Channel flow to route and reroute incoming chats to multiple queues based on agent availability.

While relating the Five Books of Moses to CRM technology seems like a real stretch at first glance, there is a shared deep fundamental value that connects them.

Get your message in front of the right constituents with the right tools.

Add these important skills to your toolkit of Salesforce admin tools.

Don't settle for a UI you could easily improve for you and your team with a few simple tools.

Take your duplicate management strategy to the next level by following these important do’s and don'ts to prevent and reduce duplicate records in your ...

A deep dive into our favorite survey tools available on the Salesforce AppExchange.

Whether you are dealing with projects at work or projects in life, these are the four pillars of great project management taken from more than two decades of ...

The skills of a marathon runner can be used by an admin to help users cross the finish line at their organization too.

Best practices for developing and creating documentation.