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User stories can be the crutch of fearful project leaders. True Salesforce consulting requires the guts to shatter the script and solve the real problems.

Our tips for getting started and learning the Salesforce basics as a new administrator.

Learn what you need to know to up your Salesforce game and truly become an #AwesomeAdmin.

A few good features can make a big difference; these are some favorites from the latest Salesforce release.

Here are some of our first and favorite things to do when setting up a new org.

Use an Omni-Channel flow to route and reroute incoming chats to multiple queues based on agent availability.

Pardot tags are a sometimes overlooked tool in Pardot, but they can be used to organize your marketing data and gain more insights from your content and ...

The recent trend of “back to the office” for knowledge workers and the minor bashing of remote work are missing some keys to implementing a great remote work ...

The skills of a marathon runner can be used by an admin to help users cross the finish line at their organization too.

When and why to use Salesforce’s built-in Classic Email, Enhanced Email, and Email Template Builder functionality.