Summer '11 Release Notes - Rapid Reaction
As always Salesforce.com has a Summer release - here is a rapid reaction to the release notes.
Permissions Sets Coming to a Salesforce Org Near You
A look at Salesforce.com's new permission sets currently in pilot and how we helped a client migrate to them.
Transparent is the New Cool Tool in Customer Service
In the last few months I have had more than a few customer service experiences and wanted to share some of the best and worst of what companies are doing today as well as point out how transparency can make it better for everyone.
Opportunity to Signed Contract in the Cloud
A look at how Arkus helped a client automate and improve their sales approval process, electronic contract generation and signature using Salesforce.com, Conga, and Echosign.
March Madness & The Downfall of Netflix?
A look at the streaming content market including the new March Madness On Demand application and the implications of live streaming on Netflix.
Backing Up Is Hard to Do
A look at backing up in the age of cloud computing and internet storage and some strategies to help keep everything safe
Setting Knowledge Free Using Solutions
For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions aren't even mentioned because the Knowledge product has taken over but Knowledge isn't free - so how can you use Solutions in a way that mimicks some of the Knowledge features and allows you to leverage your already existing investment in the Force.com platform?
CloudForce, Apple Announcements and Charlie Sheen
A look at a busy week of technology news, events and the growth of Twitter.
Using Chatter Like a Pro: Working It Into Your Workflow
The Spring '11 release of Salesforce.com brought some new Chatter features that can bring your productivity and collaboration to new heights.
Ten Years of Innovation
A look at one of my favorite Marc Benioff keynote lines and reflection on three ways that technology has changed in the last 10 years and how it has really changed the way I live my life.