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Tick Tock Timeline - Episode #63 of CloudFocus Weekly

Opening up the Weekly Review, what does touch.salesforce.com do to Unlimited, Facebook Timeline, Kindle FIre and do.com as well as our App Picks of the Week.

Winter '12 Release Rapid Reaction

Here is a rapid reaction to the Salesforce.com Winter '12 release.

Rite of Passage for Force.com Developers

How and why building a custom application is the best starting project for new Force.com Developers, and what it taught me as a recent addition to the ...

Dreamforce for Newbies: A Recount of #DF11 from Fresh Eyes

Dreamforce '11 marked my first exposure to the wonders of Salesforce's annual convention, and I am recalling my experiences and advice.

Setting Knowledge Free Using Solutions

For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions ...

March Madness & The Downfall of Netflix?

A look at the streaming content market including the new March Madness On Demand application and the implications of live streaming on Netflix.

Opportunity to Signed Contract in the Cloud

A look at how Arkus helped a client automate and improve their sales approval process, electronic contract generation and signature using Salesforce.com, ...

Transparent is the New Cool Tool in Customer Service

In the last few months I have had more than a few customer service experiences and wanted to share some of the best and worst of what companies are doing today ...

Permissions Sets Coming to a Salesforce Org Near You

A look at Salesforce.com's new permission sets currently in pilot and how we helped a client migrate to them.

Summer '11 Release Notes - Rapid Reaction

As always Salesforce.com has a Summer release - here is a rapid reaction to the release notes.