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This Spring 14 Release has some super exciting Service Cloud features that are truly, as Marc Benioff highlighted in his keynote at Dreamforce, making it all ...

The Spring 15 release has, once again, delivered us some exciting enhancements to the Service Cloud features.

This Summer 14 Release is bringing us more exciting Service Cloud features that will make the agents lives easier and give customers the best and most ...

Taking a look at Permissions and Permission Set changes and enhancements in the Summer 14 Salesforce release.

Winter ‘13, Salesforce.com’s latest release has been live in all orgs for over a week now, lets dive in for a closer look.

Once again Salesforce has a large release scheduled for Winter 14 - here are some of my favorite features.

A quick overview of SalesforceIQ and some of the cool features that help increase productivity and efficiency for its users

You have a Salesforce org and you’ve got all these things called ‘Sandboxes’ at your disposal––what are these? Let’s talk about it.

Sidestep conversational traps with this powerful communication tool.

Put your sandpaper skills to work when communication soft skills seem like they won't cut it alone.