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Tick Tock Timeline - Episode #63 of CloudFocus Weekly

Opening up the Weekly Review, what does touch.salesforce.com do to Unlimited, Facebook Timeline, Kindle FIre and do.com as well as our App Picks of the Week.

Transparent is the New Cool Tool in Customer Service

In the last few months I have had more than a few customer service experiences and wanted to share some of the best and worst of what companies are doing today ...

Using Chatter Like a Pro: Working It Into Your Workflow

The Spring '11 release of Salesforce.com brought some new Chatter features that can bring your productivity and collaboration to new heights.

Watson Beyond Jeopardy

Watson is a supercomputer built by IBM to understand and solve the question and answer problem facing computers today. They plan to demonstrate it's ...

Why We Built a Custom Project Management Application

Taking a look at the age old question of building vs buying on the Salesforce.com platform, using our project management application as the use case and story.

Winter '12 Release Rapid Reaction

Here is a rapid reaction to the Salesforce.com Winter '12 release.

3 iPad Apps That Make Life Easier

A three-pack of iPad applications that have won me over.

5 Salesforce Outlook Sync Implementation Considerations

Are you looking to do some syncing between Outlook and Salesforce? Here are five things to consider in your implementation.

5 Ways to Repurpose Your Old iPad

Some simple ideas for what to do with your old iPad when you are looking to upgrade.

A Desk.com Review (It is Awesome)

A review of Desk.com which was launched as a Salesforce.com property at the end of January to boost mobile and social customer service in the cloud.