Arkus Blog

Stay on top of the latest, most relevant features, applications, and best practices with your dose of all things Salesforce.

Setting Knowledge Free Using Solutions

For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions aren't even mentioned because the Knowledge product has taken over but Knowledge isn't free - so how can you use Solutions in a way that mimicks some of the Knowledge features and allows you to leverage your already existing investment in the platform?