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Setting Knowledge Free Using Solutions

For years Salesforce has provided the ability to create a knowledge base using Solutions which attach and interact with Cases. In Service Cloud 3 Solutions aren't even mentioned because the Knowledge product has taken over but Knowledge isn't free - so how can you use Solutions in a way that mimicks some of the Knowledge features and allows you to leverage your already existing investment in the Force.com platform?
03/07/2011

Salesforce Social Contacts Review

The Social Enterprise strategy for Salesforce has been declared and being able to engage with customers where they are talking is one of the key components. Social Contacts is the feature that promises to allow users to get a better understanding of their customers. While keeping in mind that Social Contacts is just in it's first version I have to say that I think they missed the mark.
11/14/2011